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All Journal International Journal of Law Social Sciences and Management Contemporary Education and Community Engagement
Rachmadhani, Yuannisa
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Religion Humanities Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Strategic Optimization of Hospital Health Services under the National Health Insurance (JKN) Era Wahyu Kusuma, Kristiana; Agung Mulyaningsih, Erika; Pitriawati, Dewi; Rachmadhani, Yuannisa
International Journal of Law Social Sciences and Management Vol. 2 No. 2 (2025): International Journal of Law Social Sciences and Management
Publisher : Yayasan Meira Visi Persada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69726/ijlssm.v2i2.113

Abstract

This study explores strategic efforts to optimize hospital health services in Indonesia within the framework of the National Health Insurance (Jaminan Kesehatan Nasional, JKN). Since its launch in 2014, JKN, administered by BPJS Kesehatan, has aimed to ensure equitable access to healthcare. However, implementation challenges such as limited medical infrastructure, shortages in human resources, and financial sustainability have constrained service quality in hospitals. Employing a literature review methodology, this research analyzed twelve peer-reviewed articles published between 2015 and 2025, focusing on strategic responses of hospitals to JKN demands. The review identifies five primary strategies: (1) leveraging hospital management information systems (SIMRS) to enhance operational efficiency, (2) optimizing digital tools such as the Mobile JKN application to improve patient satisfaction and service accessibility, (3) reassessing premium subsidy policies based on participants’ financial capacity to ensure budgetary efficiency, (4) strengthening service quality to build patient loyalty, and (5) addressing service gaps through human resource development, especially in empathy and communication. Findings underscore the importance of integrating technology, improving administrative and clinical workflows, and tailoring financial policies to real-world economic conditions. Additionally, continuous training and performance evaluation are recommended to align hospital operations with JKN standards. The study contributes a synthesized perspective on how Indonesian hospitals can effectively adapt to JKN, highlighting actionable strategies to improve healthcare delivery in a resource-constrained setting.
The Community Service Program: Education on Diabetes Mellitus Complications Kusuma, Kristiana Wahyu; Mulyaningsih, Erika Agung; Rachmadhani, Yuannisa; Bestiantono, Firdaus Azzahra Ramadhani
Contemporary Education and Community Engagement (CECE) Vol. 2 No. 2 (2025)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/cece.v2i2.1436

Abstract

Indonesia ranks fifth globally in diabetes cases, with 19.5 million sufferers in 2021, projected to reach 28.6 million by 2045. Diabetes Mellitus (DM) is a chronic disease with serious complications such as retinopathy, nephropathy, and cardiovascular disorders that lower quality of life. A key challenge is the low awareness of early complication signs among patients and families. This community service program, held on January 25–28, 2025, at Mojowarno Christian Hospital, aimed to improve the knowledge and empowerment of DM Club members through interactive education, simulations, and role-plays. Post-test results showed a 35% increase in knowledge, with 85% of participants able to identify complication signs. However, 15% still showed limited understanding, highlighting the need for more targeted education. This program demonstrates that structured community-based education can effectively improve diabetes literacy and management. Similar initiatives should be expanded to reduce the impact of DM complications nationwide.
Co-Authors Bestiantono, Firdaus Azzahra Ramadhani Kusuma, Kristiana Wahyu Mulyaningsih, Erika Agung Pitriawati, Dewi Wahyu Kusuma, Kristiana