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All Journal Inspirasi Ekonomi : Jurnal Ekonomi Manajemen
Jonh, Sisilia Hakiki
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Economics, Econometrics & Finance

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PENGARUH KINERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT MELALUI KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN SEBAGAI VARIABEL MEDIASI Jonh, Sisilia Hakiki; Putra, Iwan Setya; Klaudia, Sura
Inspirasi Ekonomi : Jurnal Ekonomi Manajemen Vol. 5 No. 3 (2023): Inspirasi Ekonomi : Jurnal Ekonomi Manajemen
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Timor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32938/ie.v5i3.5259

Abstract

Abstract This research aims to analyze the influence of employee performance on community satisfaction through service quality as a mediating variable at the Sidorejo village office. This type of research is quantitative research. Data collection was carried out using a questionnaire, the data was analyzed using path analysis. The sample in this research was 100 respondents. The data analysis methods used are descriptive statistical analysis, validity test, reliability test, classical assumption test, path analysis with the help of the SPSS version 21 program. The findings of this research are 1) employee performance has a significant and direct effect on the quality of village office services Sidorejo. 2) employee performance has a significant and direct effect on the satisfaction of the Sidorejo village community. 3) service quality has a significant and direct effect on the satisfaction of the Sidorejo village community. 4) employee performance on community satisfaction does not influence (does not mediate) service quality. These findings provide input that good employee performance will create community satisfaction. Optimal service quality will create satisfaction for the community.
Co-Authors Iwan Setya Putra Sura Klaudia