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All Journal ATRABIS: Jurnal Administrasi Bisnis (e-Journal) Indonesian Marketing Journal
Asep Dadan Suhendar
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Decision Sciences, Operations Research & Management Social Sciences

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Model Kepercayaan yang Berdampak pada Kepuasan Layanan Mobile Banking di DKI Jakarta [Trust Models That Impact Mobile Banking Service Satisfaction in DKI Jakarta] Zulkifli, Mirza; Asep Dadan Suhendar
Indonesian Marketing Journal Vol. 5, No. 1, April 2025
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/imj.v5i1.9695

Abstract

The advancement of information technology has brought changes in the use of banking services to be more convenient, easy, and efficient. One of the banking innovation products is Mobile Banking services, which is expected to obtain customer satisfaction, increase the number of transactions, and increase the nominal transactions. There are several problems in the use of Mobile Banking services including cases of fraud, data theft and failure in banking transactions. So that customer trust in Mobile Banking services decreases and customer satisfaction decreases. Perceptions of quality, security, privacy, and risk that have an impact on customer trust and satisfaction will be tested and studied in this study. Questionnaires of 209 Mobile Banking service users in DKI Jakarta were distributed in this study and then analyzed using SEM based on variance (PLS) with the explanatory survey method. The results of the study concluded that the variables of service quality, trust and security and privacy have a significant influence on Mobile Banking user satisfaction. However, the risk variable does not have a significant influence on Mobile Banking user satisfaction.   Abstrak Bahasa Indonesia: Adanya kemajuan teknologi informasi telah membawa perubahan dalam penggunaan layanan perbankan menjadi lebih nyaman, mudah, dan efisien. Salah satu produk inovasi perbankan yaitu layanan Mobile Banking, yang mana diharapkan memperoleh kepuasan nasabah, peningkatan jumlah transaksi, dan peningkatan nominal transaksi. Ada beberapa masalah dalam penggunaan layanan Mobile Banking diantaranya kasus penipuan, pencurian data dan kegagalan dalam transaksi perbankan. Sehingga, menurunnya kepercayaan nasabah terhadap layanan perbankan seluler serta menurunnya kepuasan nasabah. Persepsi kualitas, keamanan, privasi, dan risiko yang berdampak pada kepercayaan dan kepuasan nasabah akan diuji dan dikaji dalam penelitian ini. Kuesioner sebanyak 209 pengguna layanan Mobile Banking di DKI Jakarta disebarkan dalam penelitian ini dan kemudian dianalisis menggunakan SEM berbasis varian (PLS) dengan metode explanatory survey. Hasil penelitian menyimpulkan bahwa variabel kualitas layanan, kepercayaan serta keamanan dan privasi memiliki pengaruh secara signifikan terhadap kepuasan pengguna Mobile Banking. Namun variabel risiko tidak memiliki pengaruh secara signifikan terhadap kepuasan pengguna Mobile Banking.
Implikasi Tingkat Burnout Terhadap Kinerja Karyawan PT. TMS Asep Dadan Suhendar; Mirza; Muhammad Zuhirsyan
ATRABIS Jurnal Administrasi Bisnis (e-Journal) Vol. 9 No. 2 (2023): ATRABIS: Jurnal Administrasi Bisnis (e-Journal)-Desember 2023
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38204/atrabis.v9i2.1652

Abstract

If a company manages its human resources well, it will affect the performance of its employees so that it can help achieve company goals. sometimes when companies do ways by giving high job demands to their employees in order to achieve these goals but beyond the ability of their employees to cause these employees to burnout. This is one of the problems that often arises when the high demands of work on employees from the company. The focus of this research is on the Burnout variable and the Employee Performance variable. However, the problem is whether there is an implication of Burnout level on employee performance at PT TMS. The specific purpose of this study is to determine the implications of Burnout level on employee performance at PT TMS. This research method used quantitative through analytical descriptive approach. Data analysis techniques use correlation coefficient analysis, coefficient of determination, t test in hypothesis and simple linear regression analysis. The results of the discussion that there is an implication of the Burnout level on the performance of PT TMS employees, this is evidenced based on the results of the correlation coefficient of 0.729, and this is included in the category of a strong relationship level. Likewise, the results of the calculation of the correlation of determination have shown that Burnout affects employee performance by 53.1%. Directly proportional to the results of hypothesis testing, it is known that the calculation results of tcount> ttable (9.042> 1.66629) then the hypothesis is accepted, meaning that there are implications for the results of Burnout on employee performance. It is hoped that the Company can create programs to help employees overcome the problem of fatigue at work or burnout and provide balanced tasks and responsibilities so that employee performance can be maintained and be able to improve their performance properly. Apabila suatu Perusahaan dalam mengelola SDM nya dengan baik, hal tersebut akan berpengaruh dalam kinerja karyawannya sehingga bisa membantu pencapaian tujuan Perusahaan. terkadang ketika perusahaan melakukan cara-cara dengan memberikan tingginya tuntutan pekerjaan kepada karyawannya agar bisa mencapai tujuan tersebut tapi diluar kemampuan karyawannya sehingga menyebabkan karyawan tersebut kelelahan kerja atau burnout. Hal tersebut menjadi salah satu persoalan yang sering muncul ketika tingginya tuntutan pekerjaan terhadap karyawan dari perusahaan. Fokus penelitian ini pada variabel Burnout dan variabel Kinerja Karyawan. Namun Permasalahannya, apakah terdapat implikasi tingkat Burnout terhadap kinerja karyawan di PT. TMS. Tujuan khusus dari penelitian ini yaitu mengetahui implikasi tingkat Burnout terhadap kinerja karyawan di PT. TMS. Metode penelitian ini yang digunakan kuantitatif melalui pendekatan deskriptif analitik. Teknik analisis data menggunakan analisis koefisien korelasi, koefisien determinasi, uji t dalam hipotesis dan analisis regresi linier sederhana. Hasil dari pembahasan bahwa terdapat implikasi tingkat Burnout terhadap kinerja karyawan PT. TMS, hal ini dibuktikan berdasarkan hasil koefisien korelasi yaitu 0,729, dan ini termasuk kategori tingkat hubungan yang kuat. Begitu pula dengan hasil perhitungan korelasi determinasi telah diketahui bahwa Burnout mempengaruhi kinerja karyawan sebesar 53,1%. Berbanding lurus dengan hasil uji hipotesis diketahui hasil perhitungan thitung > ttabel (9,042 > 1.66629) maka hipotesis diterima, Artinya terdapat implikasi hasil dari Burnout terhadap kinerja karyawan. Diharapkan Perusahaan dapat membuat program-unggulan dalam membantu karyawan mengatasi masalah kelelahan dalam bekerja atau burnout dan memberikan tugas dan tanggung jawab yang seimbang sehingga performa kinerja karyawan dapat dijaga dan mampu untuk meningkatkan kinerjanya dengan baik.
Co-Authors Mirza Zuhirsyan, Muhammad Zulkifli, Mirza