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All Journal International Journal of Economy, Education and Entrepreneurship (IJE3) KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society
Dunya, Muhamad Abi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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THE INFLUENCE OF GENDER DIVERSITY AND INTELLECTUAL CAPITAL ON COMPANY PERFORMANCE IN ENVIRONMENTAL, SOCIAL, GOVERNANCE (ESG) MEDIATION (STUDY ON BUMN COMPANIES 2015-2022) Dunya, Muhamad Abi; Bastian, Elvin; Soleha, Nurhayati
International Journal of Economy, Education and Entrepreneurship (IJE3) Vol. 5 No. 1 (2025): International Journal of Economy, Education and Entrepreneurship
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ije3.v5i1.341

Abstract

This research aims to examine the influence of gender diversity and intellectual capital on company performance in environmental, social and governance (ESG) mediation. The object of this research is state-owned companies listed on the Indonesian Stock Exchange for the period 2015-2022. This research used quantitative descriptive methods and purposive sampling techniques for sampling so that 177 research samples were obtained. The data analysis used in this research is multiple linear regression and path analysis using the Eviews 10 software tool. The results of this research show that Gender Diversity has no influence on Environmental, Social, Governance (ESG) and Intellectual Capital has an influence on Environmental, Social, Governance (ESG). Then Gender Diversity has no influence on Company Performance. Intellectual Capital has an influence on Company Performance, and Gender Diversity has no influence on Company Performance and is mediated by Environmental, Social, Governance (ESG). Intellectual Capital has an influence on Company Performance and is mediated by Environmental, Social, Governance (ESG).
DIGITAL TRANSFORMATION AND CUSTOMER SATISFACTION IN INDONESIAN BANKING SECTOR Budi Raharja , Arif; Dunya, Muhamad Abi; Aripin, Zaenal
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 8 (2024): KISA INSTITUE : July 2024
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Background: Indonesian banking sector undergoes rapid digital transformation driven by technological advancement and changing customer expectations. Aims: This study examines relationships between digital transformation initiatives and customer satisfaction in Indonesian banks. Research Method: Survey-based quantitative approach involving 312 banking customers across major Indonesian cities, supplemented by interviews with 15 bank executives. Results and Conclusion: Digital transformation significantly enhances customer satisfaction through improved service accessibility, transaction efficiency, and personalized experiences. Mobile banking adoption reached 87 percent among surveyed customers, with 73 percent reporting increased satisfaction. However, digital divide issues affect older customers and rural populations. Contribution: Research provides insights for Indonesian banks to optimize digital transformation strategies while maintaining inclusive service delivery across diverse customer segments.
Co-Authors Bastian, Elvin Budi Raharja , Arif Nurhayati Soleha, Nurhayati Zaenal Aripin