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All Journal International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Nuansa: Jurnal Penelitian Ilmu Sosial dan Keagamaan Islam
C. Tarumingkeng, Rudy
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Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences Other

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THE EFFECT OF SERVICE QUALITY AND COST ON RETENTION MEDIATED BY SATISFACTION(STUDY ON SLTA KEBANGSAAN) Yunianto; C. Tarumingkeng, Rudy
NUANSA: Jurnal Penelitian Ilmu Sosial dan Keagamaan Islam Vol. 22 No. 1 (2025)
Publisher : Research Institute and Community Engagement of UIN MADURA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/nuansa.v22i1.19481

Abstract

This study aims to analyse the effect of service quality and tuition fees on student satisfaction and retention at SLTA Kebangsaan. The method used was descriptive quantitative through a questionnaire survey of 100 selected students. The results showed that service quality (facilities, teaching, and administrative services) and tuition fees have no direct effect on student retention. However, both factors significantly increase student satisfaction, which in turn has a positive impact on retention. The key finding of this study reveals that satisfaction acts as a full mediator in the relationship between service quality-cost and retention. The practical implications of this study emphasise the importance of schools prioritising increasing student satisfaction through service quality improvements and cost policy adjustments, as satisfaction is a key determinant in building students' long-term loyalty. This study provides a strategic contribution for school managers in formulating more effective student retention policies
MEDIATION EFFECT OF LEADERSHIP STYLE ON THE IMPACT OF ORGANIZATIONAL SUPPORT ON EMPLOYEE PERFORMANCE Rutan Gunawan, Toto; C. Tarumingkeng, Rudy; Saparso, Saparso
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 1 No. 9 (2022): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v1i9.51

Abstract

This study examines the encouragement provided by organizational support in improving the performance of employees at PT. Maybank Finance Indonesia. This study uses a quantitative descriptive method. When collecting the required data, the researcher will distribute questionnaires to the research samples. Related to this, the population of this study is employees of PT. Maybank Indonesia Finance as of January 2021 who has worked in the company for a minimum of five years and while the sample of this research is employees of PT Maybank Indonesia Finance who have worked for a minimum of five years, which is based on calculations carried out with the formula following the guidelines for determining the sample in Structural Equation Modeling is 120 samples. After getting responses from 120 samples, the researcher will recapitulate the data from the respondents. After that, the researcher will analyze the research data using the Structural Equation. The results showed that organizational support affected leadership style, while leadership style did not affect employee performance. In addition, this study also proves that organizational support can improve employee performance, while leadership style as a mediating variable cannot mediate the effect of organizational support on employee performance.
Co-Authors Rutan Gunawan, Toto Saparso Saparso Yunianto