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All Journal International Journal of Education, Social Studies, And Management (IJESSM) Jurnal Manajemen Dan Akuntansi Medan
Sihombing, Maryto Maretis
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Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Other

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Work Happy, Perform Better: The Unseen Connection Between Satisfaction, Commitment, and Success in Public Service Sihombing, Maryto Maretis; Manafe, Leonard Adrie; Chamid, Abdul
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.828

Abstract

This study investigates the relationship between job satisfaction, employee commitment, and employee performance at the Surabaya City Statistics Agency (BPS). The researchers applied a qualitative case study methodology, utilising in-depth interviews, field observations, and analysis of official documents to gather data holistically. As information sources, six employees from various units were selected through purposive sampling to ensure that the perspectives obtained covered a diverse spectrum of work. Empirical findings indicate that high job satisfaction built by a friendly work environment and a reward system considered fair directly contributes positively to employees' daily performance. In addition, employee attachment to the institution, particularly the dimension of affective commitment, was also found to encourage better performance. However, this study also noted several obstacles, such as a relatively heavy workload and limited opportunities for career development. Therefore, the researchers recommend that the Surabaya City Statistics Agency formulate balanced policies to optimise employee satisfaction, commitment, and productivity simultaneously. As a result, the findings of this study are not only practical but also enrich theoretical research on human resource management in the public sector.
Digital Transformation in Human Resource Management: A Qualitative Study on Implementation, Challenges, and Impact on Employee Performance at BPS Surabaya SIHOMBING, MARYTO MARETIS; Wibisono, Muhammad Gunawan; Sri Rahayu
Jurnal Manajemen Dan Akuntansi Medan Vol. 7 No. 2 (2025): Jurnal Manajemen dan Akuntansi Medan Juli 2025
Publisher : Yayasan Cita Cendikiawan Al Kharizmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/jumansi.v7i2.6490

Abstract

The rapid advancement of digital technology has significantly influenced public sector institutions, including human resource management (HRM) processes. BPS Surabaya, as a government statistical agency, has adopted various digital platforms to improve efficiency, transparency, and data accuracy in employee management. This research aims to explore the forms of digital transformation implementation in HRM, identify its supporting and inhibiting factors, and analyze its impact on employee performance. A qualitative phenomenological approach was employed to gain a deep understanding of employee experiences. Data were collected through in-depth interviews with 28 respondents from different roles within BPS Surabaya. The data were analyzed using NVivo software to generate thematic coding and network visualizations that highlight key patterns and relationships. Findings show that digital tools such as SIMPEG, FASIH, KipApps, SRIKANDI, and digital attendance systems play a central role in reshaping HR practices. These applications contribute to increased efficiency, real-time monitoring, and data-driven decision-making. Supporting factors include infrastructure readiness, leadership commitment, responsive IT support, and adaptive employee attitudes. Inhibiting factors involve overlapping systems, lack of integrated platforms, limited training, and inconsistent digital literacy levels among staff. Digital transformation has improved data accuracy, accountability, motivation, and overall performance. Despite challenges, the transformation has created a more structured and transparent work environment. Sustainable success requires continued system integration, targeted training, and human-centered leadership strategies.
Work Happy, Perform Better: The Unseen Connection Between Satisfaction, Commitment, and Success in Public Service Sihombing, Maryto Maretis; Manafe, Leonard Adrie; Chamid, Abdul
International Journal Of Education, Social Studies, And Management (IJESSM) Vol. 5 No. 2 (2025): The International Journal of Education, Social Studies, and Management (IJESSM)
Publisher : LPPPIPublishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52121/ijessm.v5i2.828

Abstract

This study investigates the relationship between job satisfaction, employee commitment, and employee performance at the Surabaya City Statistics Agency (BPS). The researchers applied a qualitative case study methodology, utilising in-depth interviews, field observations, and analysis of official documents to gather data holistically. As information sources, six employees from various units were selected through purposive sampling to ensure that the perspectives obtained covered a diverse spectrum of work. Empirical findings indicate that high job satisfaction built by a friendly work environment and a reward system considered fair directly contributes positively to employees' daily performance. In addition, employee attachment to the institution, particularly the dimension of affective commitment, was also found to encourage better performance. However, this study also noted several obstacles, such as a relatively heavy workload and limited opportunities for career development. Therefore, the researchers recommend that the Surabaya City Statistics Agency formulate balanced policies to optimise employee satisfaction, commitment, and productivity simultaneously. As a result, the findings of this study are not only practical but also enrich theoretical research on human resource management in the public sector.
Co-Authors Chamid, Abdul Leonard Adrie Manafe Muhammad Gunawan Wibisono, Muhammad Gunawan SRI RAHAYU