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All Journal Gemilang: Jurnal Manajemen dan Akuntansi
Nurlaila Wa Rahma
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Humanities

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Analisis Strategi Emotional Branding dalam Upaya Membangun Loyalitas Konsumen Brand HMNS Nurlaila Wa Rahma; Chalid Imran Musa; Muhammad Ilham Wardhana Haeruddin; Muhammad Ichwan Musa; Uhud Darmawan Natsir
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 1 (2025): Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i1.2320

Abstract

This study examines HMNS, a local digital-native fragrance brand, in employing emotional branding to build consumer loyalty. Using a descriptive qualitative approach and SOR model, data from interviews with the brand’s founder and loyal consumers were analyzed. Results show that HMNS builds emotional bonds through storytelling, consistent visuals, and a relatable digital tone fostering trust and loyalty even before product trial. The findings affirm Gobe’s emotional branding theory and highlight the impact of narrative and personal values in driving long-term consumer attachment.
Co-Authors Chalid Imran Musa