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All Journal Jurnal Pengabdian Masyarakat
Rante Allo, Imel Kristi
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Humanities Computer Science & IT Education Electrical & Electronics Engineering Social Sciences

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Peningkatan Digitalisasi Dalam Pelayanan Publik Melalui Aplikasi A’kio di Kantor Bupati Gowa Ridwan; Apriliya, Dela; Pratidina, Nur Ainun; Rante Allo, Imel Kristi
Jurnal Pengabdian Masyarakat Vol. 3 No. 1 (2025): Jurnal Pengabdian Masyarakat (AbdiMas)
Publisher : Jurusan Pendidikan Teknik Elektro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59562/abdimas.v3i1.5317

Abstract

Public services are the government's main task in meeting the basic and general needs of society. In the era of digitalization, the Gowa Regency Government has implemented the A'kio e-Disposition application as an innovation to increase efficiency and transparency in public services. This research aims to analyze the effectiveness of the application, highlighting its ease of use, the reliability of its technology, and its influence on the quality of mail administration. The research method involves observation, practical application use, and performance evaluation. The research results show that A'kio e-Disposition is able to speed up the letter management process, increase accuracy, and support technology-based government management. However, aspects of data security and technological infrastructure capacity still require further development. Overall, this application is an example of effective digitalization of public services in realizing responsive, transparent and accountable government.
Co-Authors Apriliya, Dela Pratidina, Nur Ainun Ridwan