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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar
Dwi Handoko Putra
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PEMANFAATAN SISTEM PAKAR LITERATUR REVIEW Dwi Handoko Putra; Nurabiyyu Rahditiantoro
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 02 (2025): Volume 10, Nomor 02 Juni 2025
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i02.26661

Abstract

The digital era has opened up new opportunities in the development and implementation of expert systems in the field of Information Technology (IT). An expert system is a computer-based system that uses specific knowledge and procedures to solve problems at a level comparable to an expert in a particular field. In the digital era, expert systems can utilize abundant data and information to make more accurate and efficient decisions. Technologies such as machine learning and artificial intelligence enable expert systems to learn and adapt to changing environments and conditions. However, challenges such as data security and user privacy are also concerns in the development of expert systems in the digital era. Therefore, it is important to consider these aspects in the design and implementation of expert systems in IT in the digital era. Based on these conditions, the study wants to explore what kind of method approach can be used to detect the use of expert systems. This study uses a survey approach to published papers published during 2020-2024. By conducting this study, we can find out the types of algorithms used for similar research topics. The most popular approach that is most popular according to this study is Classification using Naive Bayes and Certainty factor, and the most media platform is Website.
SYSTEMATIC LITERATURE REVIEW: SISTEM ANTRIAN PADA PELAYANAN PUBLIK Dwi Handoko Putra; Wilonotomo; Muhammad Fahrury Romdendine
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 02 (2025): Volume 10, Nomor 02 Juni 2025 t
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i02.23555

Abstract

Queue management systems are an essential and fundamental component in all service and product sectors. These systems are crucial because they are the main point of interaction between an organization and its clients. This study seeks to explore the theoretical foundations and methodological approaches applicable to the analysis of queuing systems. The study used a literature review methodology with PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-analyses) guidelines, examining scientific papers from Google Scholar published between 2020 and 2025. The findings revealed that the Technology Acceptance Model (TAM) emerged as the dominant theoretical framework, while qualitative research methods, particularly survey-based approaches, were the most frequently used methodologies. In addition, SPSS software stood out as the primary analytical tool among researchers in this field.
Co-Authors Muhammad Fahrury Romdendine Nurabiyyu Rahditiantoro Wilonotomo