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Rita Sariani Saragih
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Nursing

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Determinants of Excellent Service Performance in Nurses: A Cross-Sectional Study Rita Sariani Saragih; Martha Irene Kartasurya; Antono Surjoputro; Dwi Indah Iswanti
Journal Of Nursing Practice Vol. 8 No. 3 (2025): April
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jnp.v8i3.627

Abstract

Background: The low performance of nurses' services is a hotly discussed problem with several complaints from patients as health service users. Many factors affect the performance of excellent service both internally and externally. Purpose: to analyze the determinants of what factors support nurses in performing excellent service performance. Methods: quantitative design with cross-sectional approach. The sample size was 87 nurses from the entire population with D3 and NERS education, at least 6 months working in 6 surgical medical rooms with total sampling technique. The measurement instrument is a checklist and questionnaire consisting of statement items with 4 Likert scales. Validity and reliability tests on 30 respondents, the results r count> r table 0.361 with Cronbach alpha> 0.6. Descriptive, Pearson product-moment correlation and logistic regression were used to analyze the data with α=0.05. Results: The variables of perception of workload (p=0.004; Exp (B)=4.591), perception of leadership (p=0.012; Exp (B)=3.729), and motivation (p=0.018; Exp (B)=3.579) simultaneously affect the performance of excellent service by 33.5%. Conclusion: The determinant factor of nurses' excellent service performance is workload. Efforts are needed to increase work motivation, through suitability of salary/benefits received, positive policies from management, supervision, human relations, working conditions, and good organizational culture.
Analisis beban kerja dan persepsi imbalan terhadap kinerja pelayanan prima perawat diruang rawat inap Rita Sariani Saragih; Iswanti, Dwi Indah
Link Journal of Nursing Vol 1 No 1 (2024): November : Journal of Nursing
Publisher : CV LINK Education Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63425/journalofnursing.v1i1.13

Abstract

Kinerja pelayanan perawat masih rendah dan menjadi permasalahan dengan adanya beberapa komplain dari pasien di layanan kesehatan. Banyak faktor yang mempengaruhi kinerja pelayanan prima. Tujuan penelitian menganalisis hubungan beban kerja dan persepsi imbalan terhadap kinerja pelayanan prima. Metode: design cross-sectional. Besar sampel 87 perawat Perawat dengan pendidikan D3 dan Ners, minimal 6 bulan bekerja di 6 ruang medical bedah dengan teknik purposive sampling. Instrument pengukuran berupa cehklist dan kuesioner terdiri item pernyataan dengan 4 skala likert. Uji validitas dan reliabilitas pada 30 responden, hasilnya r hitung > r tabel 0,361 dengan Cronbach alpha > 0,6. Analisis data univariat dan korelasi pearson product moment dengan α=0,05. Hasil: ada hubungan antara beban Kerja dengan kinerja pelayanan prima (p-value 0.000<0,05). Sementara tidak ada hubungan antara persepsi imbalan (p-value=0,963>0,05) dengan kinerja pelayanan prima. Kesimpulan: beban kerja dapat mempengaruhi kualitan kinerja pelayanan prima yang diberikan Perawat. Perlu Upaya peningkatan kinerja pelayanan prima melalui kesesuaian beban kerja dengan kompetensi perawat.
Co-Authors Antono Surjoputro Dwi Indah Iswanti Martha Irene Kartasurya