Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Journal Of Nursing Practice
Ayu Elvita Bintama
Unknown Affiliation
Nursing

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Relationship between Service Quality and Demographic Factors with Patient Satisfaction at the General Polyclinic of Manguharjo Public Health Center, Madiun City Nurwijayanti; Ayu Elvita Bintama; Panca Radono
Journal Of Nursing Practice Vol. 8 No. 3 (2025): April
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jnp.v8i3.797

Abstract

Background: Healthcare Manguharjo, a key primary facility in Madiun City, faces challenges like long wait times and limited referrals. Purpose: This study examines how service quality and demographics affect patient satisfaction, aiming to improve care and ensure equitable access for underserved communities. Methods: A cross-sectional survey of 91 patients used SERVQUAL questionnaires to assess five service quality dimensions. Spearman correlation examined relationships with demographics and satisfaction, ensuring ethical protocols and participant confidentiality. Results: Service quality moderately correlated with satisfaction (r=0.308, p=0.003). Demographics showed weaker but significant influence (r=0.258, p=0.013). Patients praised staff friendliness and efficiency but highlighted needs for improved communication (e.g., clearer medical instructions) and facility cleanliness. Service quality significantly drives satisfaction, while demographics play secondary roles. Strengthening communication, modernizing facilities, and reducing administrative delays are recommended to address gaps. Conclusion: Future studies should explore longitudinal impacts of these interventions. Prioritizing patient-centered improvements can enhance Healthcare Manguharjo’s community health outcomes.
Co-Authors Nurwijayanti Panca Radono