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All Journal COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Indonesia Sosial Teknologi
Mahardikaningtyas, Rahmayanti
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Perancangan Tata Kelola dan Manajemen Risiko Teknologi Informasi Menggunakan Kerangka Kerja Cobit 2019 pada Kota Cerdas Pemerintah Kabupaten Mahardikaningtyas, Rahmayanti; Suryani, Erma
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 5 No. 3 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v5i3.3246

Abstract

Digital transformation driven by the smart city concept has encouraged local governments to integrate information technology into public services. However, high dependency on information systems without adequate risk management poses serious threats to organizational effectiveness, service continuity, and public trust. This study aims to design IT governance and risk management at the Department of Communication and Informatics (Diskominfo) of a district government using the COBIT 2019 framework, focusing on domain EDM03 (Ensure Risk Optimization) and APO12 (Managed Risk). A descriptive-qualitative method was employed using capability assessment through questionnaires, observations, and interviews with 12 key respondents mapped using the RACI model. The results show that the risk governance capability in EDM03 is at Level 2 (Managed), while APO12 is at Level 3 (Defined). The gap analysis reveals the need to strengthen procedural documentation, integrate risk reporting systems, and increase awareness of IT security. This study provides comprehensive risk mitigation recommendations across people, process, and technology aspects. If properly implemented, these strategies are expected to enhance service efficiency, reliability, and institutional readiness for secure and sustainable digital transformation.
Perancangan Tata Kelola dan Manajemen Risiko Teknologi Informasi Menggunakan Kerangka Kerja Cobit 2019 pada Kota Cerdas Pemerintah Kabupaten Mahardikaningtyas, Rahmayanti; Suryani, Erma
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 5 No. 3 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v5i3.3246

Abstract

Digital transformation driven by the smart city concept has encouraged local governments to integrate information technology into public services. However, high dependency on information systems without adequate risk management poses serious threats to organizational effectiveness, service continuity, and public trust. This study aims to design IT governance and risk management at the Department of Communication and Informatics (Diskominfo) of a district government using the COBIT 2019 framework, focusing on domain EDM03 (Ensure Risk Optimization) and APO12 (Managed Risk). A descriptive-qualitative method was employed using capability assessment through questionnaires, observations, and interviews with 12 key respondents mapped using the RACI model. The results show that the risk governance capability in EDM03 is at Level 2 (Managed), while APO12 is at Level 3 (Defined). The gap analysis reveals the need to strengthen procedural documentation, integrate risk reporting systems, and increase awareness of IT security. This study provides comprehensive risk mitigation recommendations across people, process, and technology aspects. If properly implemented, these strategies are expected to enhance service efficiency, reliability, and institutional readiness for secure and sustainable digital transformation.
The Effectiveness of Omnichannel As A Digital Marketing Medium in The Economy After The Covid-19 Pandemic Mahardikaningtyas, Rahmayanti; Akromudin, Norman
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 01 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i01.887

Abstract

Omni channel is a support that provides the best experience for customers until they feel satisfied. In today's digital era, the omnichannel concept allows interaction between businesses and their customers through various platforms with integrated channels. Customers can easily access all business information through various channels such as physical stores, websites, mobile applications, and social media. Customer interaction is practical and fast. Having omni channels consistently will provide the best experience to customers where they remain coordinated, and even though they use any channel, customer needs are still met uniformly. Using several types of omnichannel in the current digital era, especially in the period after the COVID-19 pandemic, where there is a shift in customer spending patterns, of course, will make it easier for business owners to do marketing and decision-making related to the company, the effectiveness of using omnichannel in company management, especially those run by company leaders with specific genders, also affects in terms of innovation carried out company
Co-Authors Akromudin, Norman Erma Suryani