Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Electronic Journal of Education, Social Economics and Technology
Khoiriyah, Miratul
Unknown Affiliation
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Veterinary Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Implementation of Islamic Service Excellence in Savings Pick Up Service in Baitul Mal Wa Tamwil Khoiriyah, Miratul; Ekaningsih, Lely Ana Ferawati
Electronic Journal of Education, Social Economics and Technology Vol 6, No 1 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i1.166

Abstract

The implementation of Islamic Service Excellence (ISE) in savings pick-up services in Baitul Mal wa tam wil (BMT) is very important to improve service quality and customer satisfaction. This service allows customers to make deposits without having to visit the office, providing better accessibility. BMT prioritizes sharia principles, including the A6 principle: Accountability, Trust, Fairness, Adaptive, and Affirmation. This article discusses the main components of implementing Islamic Servic Excellence, such as employee training, technology utilization, personal approach, and customer engagement. Through this strategy, BMT focuses on operational efficiency and building strong relationships with customers. The implementation of Islamic service excellent (ISE) is expected to create a superior service experience, strengthen trust, and improve BMT's reputation as a professional Islamic financial institution. This study emphasizes the importance of integrating sharia values in savings pick-up services to support community economic growth.
Co-Authors Lely Ana Ferawati Ekaningsih