Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Multifinance
Hayati, Rahmadini Sri
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
EVALUATION OF E-KTP RECORDING SERVICES FOR NOVICE VOTERS AHEAD OF GENERAL ELECTIONS IN PEKANBARU CITY Hayati, Rahmadini Sri; Sujianto, Sujianto
Multifinance Vol. 3 No. 1 (2025): Multifinance
Publisher : PT. Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/mfc.v3i1.404

Abstract

This study aims to analyze and describe the e-KTP recording service for new voters ahead of the general election in Pekanbaru City. This study uses the service theory by Zeithaml, Berry, and Parasuraman which uses 5 indicators, namely tangible, reliability, responsiveness, assurance, and empathy. The application of the method used in this study is a descriptive qualitative research method. With data collection techniques, namely interviews, observation, and documentation. The results of this study are that the e-KTP recording service for new voters ahead of the general election by the Pekanbaru City Popilation and Civil Registry Office is good with the implementation of innovayions that can increase the number of e-KTP recordings, namely outreach efforts. However, there are still several factors that need to be fixed or improved, namely the public awareness, employee accuracy, and technical and operational constraints in outreach efforts.
Co-Authors Sujianto Sujianto