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All Journal Jurnal Abdimas Pariwisata Nusantara : Jurnal Ilmiah Pariwisata dan Perhotelan
Nawing, Aditya Yuwana
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Humanities Economics, Econometrics & Finance Education Social Sciences Other

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Infographics for the Elephant Education Centre, Way Kambas National Park Februandari, Asmarani; Nawing, Aditya Yuwana
Jurnal Abdimas Pariwisata Vol. 6 No. 2 (2025): Jurnal Abdimas Pariwisata
Publisher : Sekolah Tinggi Pariwisata AMPTA Yogyakarta

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Abstract

The creation of infographics for the Elephant Education Information Center in Way Kambas National Park (WKNP) is part of a community service program that aims to support the revitalization of the information center and introduce new conservation-based tourism concepts. This activity aims to increase visitor awareness of conservation, animal welfare, and the role of buffer village communities in ecotourism management. The methods used include data collection through interviews, focus group discussions (FGDs) and field observations to develop effective and educational infographic concepts and designs. The result of this activity is the development of 12 infographic panels that display information related to the biodiversity of WKNP, the transformation of tourism in PLG, and the contribution of village communities in ecotourism. The resulting infographics are expected to be a visual communication medium that will improve tourists' understanding of conservation, as well as strengthen WKNP's image as a sustainable tourism destination focused on environmental and community well-being.
STRATEGI FRONT OFFICE DEPARTEMEN DI GRAND PURI SARON BOUTIQUE HOTEL YOGYAKARTA DALAM MENINGKATKAN KUALITAS PELAYANAN TAMU Nawing, Aditya Yuwana; Telaumbanua, Selvi Yardina
JURNAL NUSANTARA Vol 6 No 1 (2023): EDISI 11 MAR 2023
Publisher : AKPARDA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63986/nsn.v6i1.65

Abstract

This study aims to explore strategies conducted by front office department to improve its quality of guest services. The rapid growth of hotels in Yogyakarta has led to the emergence of fierce competition amongst hotel industry, therefore, it is crucial for hotels to determine strategies in order to improve their quality of service to hotel guests. Hotel service quality is essential, particularly in the formation of hotel image amongst guests, as this image could highly influences guest’s decission to make a repeat visit or to give recommendation to oend the hotel to others. Front office department, through the quality of service of its staff, has an important role in giving a good impression of a hotel. One indicator of its service quality assessments is the suitability of front office staff in conducting their duties with the standard operating procedures of this department . In the context of the Grand Puri Saron Boutique Hotel Yogyakarta, the standard operating procedures of the front office department are still not implemented properly; one of which is related to the delivery of important information to guests, causing guests to file complaints. Therefore, the researcher considers that research on the front office department strategies in improving the quality of guest services at Grand Puri Saron Boutique Hotel Yogyakarta is important to carry out. The results of this study are an explanation of the front office department's strategies in improving the quality of guest services according to the standard operating procedures in order to increase the occupancy rate of hotel rooms; this includes the way staff in this department handle guest complaints in accordance with standard operating procedures.
Co-Authors Februandari, Asmarani Telaumbanua, Selvi Yardina