Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
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All Journal Journal of Digital Marketing and Communication International Journal of Digital Marketing Science
Zehrer, Anita
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Examining Adoption and Effectiveness of WhatsApp as a Marketing Tool: An Example of an Austrian Fitness and Health Center Brauer, Claudia; Pronnet, Julia; Zehrer, Anita
International Journal of Digital Marketing Science Vol. 2 No. 2 (2025)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijdms.v2i2.1407

Abstract

This study explores the factors influencing user acceptance and intention to use WhatsApp as a business-to-consumer (B2C) communication and marketing tool in the fitness industry, using an Austrian fitness center as a case study. Given WhatsApp's growing commercial relevance, understanding customer interaction determinants is crucial. Despite the overall growth of the fitness sector, businesses face challenges that necessitate innovative communication strategies. Grounded in the Technology Acceptance Model, the Theory of Planned Behavior, and the Theory of Reasoned Action, this research identifies twelve key acceptance factors. A quantitative deductive approach was applied, and survey data were analyzed using multiple linear regression. The findings reveal that perceived value, attitude towards use, and perceived ease of use significantly influence the intention to use WhatsApp. Additionally, perceived usefulness correlates positively with perceived ease of use and the perceived informational and entertainment value. These insights highlight WhatsApp's potential as a marketing and communication tool in the fitness industry. The study offers a foundation for further research and provides practical implications for optimizing business performance through targeted marketing and customer engagement strategies.
Twitch Advertising and Purchase Intention: The Impact of In-Stream Ads on Viewer Behavior Brauer, Claudia; Eckert , Judith; Zehrer, Anita
Journal of Digital Marketing and Communication Volume 6 - Issue 1 - 2026
Publisher : Tecno Scientifica Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53623/jdmc.v6i1.974

Abstract

Twitch, a leading livestreaming platform in the D-A-CH region, combined real-time content with a highly interactive community, offering unique opportunities for digital marketing. Research on advertising effectiveness at the individual viewer level, however, remained limited. This study investigated how in-stream video and display ads influenced Twitch viewers’ purchase intentions and explored the role of ad-related and content-related factors. A survey of 204 Twitch viewers, recruited via Twitch and Reddit, assessed awareness, attitudes, and perceived effects of video and display ads, along with factors such as thematic congruence, entertainment, informativeness, and personalization. Video ads were more effective than display ads in increasing purchase intentions but were perceived as more intrusive. Across formats, thematic alignment with livestream content and content qualities such as entertainment value, informativeness, and personalization significantly enhanced ad effectiveness. The findings highlighted that both ad format and content-related factors were critical for the effectiveness of Twitch advertising. The study advanced theoretical understanding of livestream advertising by emphasizing the interplay between ad characteristics and content context and provided practical guidance for marketers to design engaging, congruent, and less intrusive campaigns.
Co-Authors Brauer, Claudia Eckert , Judith Pronnet, Julia