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All Journal Jurnal Manajemen
Siti Ila Sulaila
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Kualitas Produk dan Harga terhadap Kepuasan Konsumen Di Z’Coffee Siti Ila Sulaila; Tiara Cahyani; Muhammad Ipan
MAMEN: Jurnal Manajemen Vol. 4 No. 3 (2025): Juli 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i3.5910

Abstract

This research aims to examine the effect of product quality and price on customer satisfaction at Z’Coffee, a growing coffee shop in Bogor City. A quantitative research method was employed, using a questionnaire distributed to 52 customers. The collected data were analyzed using multiple linear regression along with classical assumption tests to validate the model. The findings reveal that product quality has a significant and positive impact on customer satisfaction. In contrast, price does not show a significant effect when tested partially. However, when tested simultaneously, both product quality and price significantly influence customer satisfaction, with a coefficient of determination (R²) of 75.4%. This indicates that the model explains 75.4% of the variation in customer satisfaction. The study highlights that product quality plays a more dominant role compared to price in influencing satisfaction. Based on these findings, Z’Coffee is advised to focus on improving product quality in its marketing strategies to enhance customer satisfaction and loyalty, especially in a competitive culinary industry environment.
Co-Authors Muhammad Ipan Tiara Cahyani