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Dinamika Sosial dalam Praktik Informal di Workshop Otomotif: Studi Kasus tentang Peran Kepercayaan dalam Wanprestasi di Kabupaten Sleman Suwardi, Suwardi; Winadi, Enrico
Journal of Social Movements Vol. 2 No. 1 (2025)
Publisher : Sahabat Akademia Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62491/jsm.v2i1.2025.48

Abstract

This study explores the social dynamics underlying transactional practices in automotive workshops in Sleman Regency, Indonesia, with particular attention to cases of breach of agreement (wanprestasi). While previous studies typically approach such issues from a legal standpoint, this research offers a sociological perspective by examining how trust, informal relationships, and communication shape service exchanges. Using a qualitative case study method, data were collected through interviews with workshop owners, technicians, and customers, as well as participant observation and document analysis at three independent workshops. Thematic analysis revealed that interactions between service providers and customers are largely governed by social capital built through repeated engagements. Breaches of agreement are not seen merely as technical failures but as disruptions in socially negotiated expectations. In response, service providers employ adaptive strategies—such as informal compensation, flexible communication, and reliance on personal reputation—to restore trust and maintain customer loyalty. The findings highlight how informal conflict resolution mechanisms operate within community-based service economies and emphasize the continued relevance of trust theory and social capital in understanding economic transactions beyond formal contractual frameworks. This study suggests that business sustainability in the informal sector depends heavily on relationship-building and reputation management. Future research could explore similar dynamics in other informal service sectors or examine how digital technologies reshape trust-building processes.
Dinamika Sosial dalam Praktik Fidusia: Studi Kasus Kredit BPKB di BRI Moyudan Sleman Artanti, Arum Sari; Winadi, Enrico
Journal of Social Movements Vol. 2 No. 2 (2025)
Publisher : Sahabat Akademia Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62491/jsm.v2i2.2025.45

Abstract

This study explores the socio-legal dynamics of credit practices using vehicle ownership documents (BPKB) as collateral at BRI Cabang Moyudan, Sleman. While legally regulated under the Fiduciary Guarantee Law, the actual practice is embedded in local socio-economic realities, often creating a gap between legal formalism and the lived experience of debtors. The study specifically aims to uncover how these credit procedures operate in practice, and how borrowers understand and respond to them within a social context. Using a qualitative approach, data were collected through in-depth interviews with five bank officers, one notary, and ten debtors, complemented by direct field observations and documentation review. The analysis applied a socio-legal framework to examine the interaction between legal structures and social behaviour in the credit process. The findings reveal that while credit procedures at BRI Cabang Moyudan, Sleman, adhere to formal legal standards including fiduciary registration and credit approval mechanisms most debtors exhibit low legal literacy regarding their rights and obligations, particularly concerning fiduciary execution. Patterns of wanprestasi (default) are influenced by economic pressures, inadequate communication, and social perceptions of shame. Debtors tend to rely on trust and informal narratives, resulting in limited legal awareness and vulnerability during contract enforcement. This study's novelty lies in its socio-legal integration of legal and social dynamics in fiduciary credit practices. While limited by a single rural bank branch and small sample size affecting generalizability, it underscores the urgent need for participatory legal education and social approaches in credit risk management. Practically, findings suggest a more equitable financing system by urging banks to simplify contract language, enhance debtor education on rights and obligations, and foster more humane loan negotiation. Future research should explore alternative fiduciary models sensitive to local values and legal comprehension.