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Indra Saputro, Bayu
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Library & Information Science

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ANALISIS TINGKAT KEPUASAN PEMUSTAKA TERHADAP LAYANAN DI PERPUSTAKAAN BALAI ARKEOLOGI DAERAH ISTIMEWA YOGYAKARTA DENGAN METODE LIBQUAL +TM Indra Saputro, Bayu; Timur Utami, Puspitaningrum
BACA: Jurnal Dokumentasi dan Informasi Vol. 41 No. 1 (2020): BACA: Jurnal Dokumentasi dan Informasi (Juni)
Publisher : Direktorat Repositori, Multimedia, dan Penerbitan Ilmiah - Badan Riset dan Inovasi Nasional (BRIN Publishing)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/j.baca.v41i1.546

Abstract

The purpose of this study was to determine the satisfaction of users of the quality of service in the Balai Arkeologi Daerah Istimewa Yogyakarta library using the LibQUAL+TM, in this method there are four indicators namely affect service, library as place, personal control, and information access. The research method used in this study is to use quantitative methods. The population in this study is the visitors who come to the library from April to December 2018. The sample used in this study amounted to 50 respondents. Gap analysis shows that the overall dimensions of LibQUAL+TM are negative. So there is a need for corrective actions to meet the user’s expectations. By using importance-performance analysis, it was found that subvariable personal control on modern equipment items (items 20) had a gap of -0.76. The user assumed that the photocopy machine facilities and infrastructure were needed by the user, but in fact the photo copy service was not provided by the library. Whereas the value of the User Satisfaction Index at the Balai Arkeologi Daerah Istimewa Yogyakarta library shows a number of 87.43%, which indicates the user satisfaction index is satisfied with the performance of library services.
KOMPETENSI PUSTAKAWAN PERPUSTAKAAN KHUSUS: STUDI KASUS DI PERPUSTAKAAN KEMENTERIAN PENDIDIKAN DAN KEBUDAYAAN Indra Saputro, Bayu; Amir, Chaidir
BACA: Jurnal Dokumentasi dan Informasi Vol. 39 No. 2 (2018): BACA: Jurnal Dokumentasi dan Informasi (Desember)
Publisher : Direktorat Repositori, Multimedia, dan Penerbitan Ilmiah - Badan Riset dan Inovasi Nasional (BRIN Publishing)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/j.baca.v39i2.428

Abstract

Increasing competency of librarians in Kemendikbud is essential to support the vision and mission of there. Special libraries must be there professional, semi-professional, and non-professional personnel according to the National Standard of Special Library. This study examines the composition of librarians in Kemendikbud, both from the composition of position, age, and education with qualitative descriptive method. Collecting data by purposive technique. Of the respondents who manage the special library Kemendikbud as many as 136 people, only 21 people (15,44%) who occupy functional positions librarian. While the composition of expert librarians, skill librarians and administrative personal in Kemendikbud is 18:3:115. Composition of librarian age 46-50 years (28,57%), 51-55 as many as 4 people (19,05%), 56 -60 as many as 4 people (19,05%), 36-40 as many as 3 people (14,29%), 25-30 as many as 2 people (9,52%), and 41-45 as many as 2 people (9,52%). Librarians in Kemendikbud scope mostly have S1 degree as much as 15 (71,42%), S2, and D3 respectively amounted to 3 people (14,29%). Most of the librarians have educational background of the library (61,90%), education (19,05%), literature (14,29%), and state administration (4,76%).
Co-Authors Amir, Chaidir Timur Utami, Puspitaningrum