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All Journal Al-Buhuts (e-journal) Multidisciplinary Indonesian Center Journal
Karunia Rahman
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Religion Humanities Earth & Planetary Sciences Economics, Econometrics & Finance Education Other

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Analisis Kinerja Usaha Jasa Olahraga Gorontalo Dengan Pendekatan Balanced Scorecard Karunia Rahman; Syarwani Canon; Niswatin Niswatin
Al-Buhuts Vol. 21 No. 1 (2025): Al-Buhuts
Publisher : Institute Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30603/ab.v21i1.6685

Abstract

This study aims to evaluate the performance of the TS Futsal sports service business in Gorontalo using the Balanced Scorecard approach. The methodology used in this study was to distribute questionnaires to 95 customers and 4 employees which were carried out from February to September 2024. The results of the study showed that the financial performance of TS Futsal was in good condition with an average Net Profit Margin (NPM) of around 83.75%. From a customer perspective, the level of satisfaction showed positive results, especially in terms of service and ease of ordering. The internal business perspective shows that technological innovation has improved operational efficiency, although there is still a need for improvement in terms of teamwork. From a learning and growth perspective, employees feel involved in decision making, but communication between management and employees still needs to be improved. Overall, the implementation of the Balanced Scorecard provides a comprehensive picture of TS Futsal's performance and can be a strong foundation for future strategic planning. This study is expected to be a reference for other service businesses in improving performance and competitiveness.
IMPROVING READING COMPREHENSION OF THE EIGHT GRADE STUDENTS OF SMP NEGERI 13 PALU THROUGH CHORAL READING STRATEGY Karunia Rahman
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 2 No. 4 (2025): Vol. 2 No. 4 Edisi Oktober 2025
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v2i4.1064

Abstract

Study This aiming For evaluate performance business service TS Futsal sports in Gorontalo with use Balanced Scorecard approach , which includes four perspective main : finance , customers , internal business processes , and learning and growth . Data obtained through questionnaire distributed​ to customers and employees between February until September 2024. Research results show that performance TS Futsal 's finances are in good condition with an average Net Profit Margin (NPM) of around 83.75%. In perspective customer , level satisfaction show results positive , especially in service and convenience booking . Perspective internal business indicates that innovation technology has increase efficiency operational , although Still There is need For repair in matter Work The same team. In perspective learning and growth , employees feel involved in taking decision , but communication between management and employees Still need repaired.In Overall , the implementation of the Balanced Scorecard provides description comprehensive about TS Futsal performance and can become strong foundation​ For planning strategic in the future . Research This expected become reference for business other services in increase performance and power compete .
Co-Authors Niswatin Syarwani Canon