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All Journal Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance
Robin, Lusia Meilania
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Law, Crime, Criminology & Criminal Justice

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PERMASALAHAN PERLINDUNGAN KONSUMEN Wahon, Ernesta Uba; Robin, Lusia Meilania; Tukan , Christian Andryan Biola; Deze, Januarius Morison
Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Vol. 5 No. 2 (2025): Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bureau.v5i2.691

Abstract

Consumer protection is a vital element in ensuring fairness in the relationship between businesses and consumers. In practice, consumers often face problems such as information asymmetry, unfair standard contracts, and weak bargaining positions in economic transactions. This article explores the fundamental principles of consumer protection—such as transparency, fairness, product reliability, and effective complaint mechanisms—along with the current challenges faced by consumers in Indonesia. Using a normative legal approach and theories of consumer law, this paper emphasizes the importance of state intervention in creating a fair and effective consumer protection system.
Co-Authors Deze, Januarius Morison Tukan , Christian Andryan Biola Wahon, Ernesta Uba