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All Journal Empathy : Jurnal Fakultas Psikologi Psikoborneo : Jurnal Ilmiah Psikologi
Rizqianto, Indra Dwi
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Humanities Education Social Sciences

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Work readiness in final-year students: The predictive value of work motivation and social support Rizqianto, Indra Dwi; Hidayat, Muhammad
Empathy : Jurnal Fakultas Psikologi Vol. 8 No. 1 (2025): [Edition June] EMPATHY Journal Faculty of Psychology
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/empathy.v8i1.29854

Abstract

In 2023, Indonesia reported approximately 7.86 million unemployed individuals, with a notably low employment absorption rate among university graduates. One contributing factor to this issue is the insufficient level of job readiness among graduates, which hinders their ability to secure employment. This study aims to examine the extent to which work motivation and social support predict job readiness among final-year students at Ahmad Dahlan University. The research involved 100 participants selected through purposive sampling, a form of non-probability sampling. A quantitative research approach was employed, utilizing validated scales to measure job readiness, work motivation, and social support. Content validity was established through expert judgment. Data were analyzed using multiple linear regression via SPSS version 16.0. The findings indicate that work motivation and social support collectively predict job readiness. However, while work motivation significantly contributes to job readiness, social support does not show a statistically significant effect. These results underscore the crucial role of internal factors particularly individual motivation in enhancing the job readiness of final-year students as they transition into the workforce, particularly within the context of the Indonesian labor market.
Building Customer Loyalty through Satisfaction: The Contributory Role of Service Quality in the Retail Sector Rizqianto, Indra Dwi; Tentama, Fatwa
Psikoborneo: Jurnal Ilmiah Psikologi Vol 14, No 1 (2026): Psikoborneo: Jurnal Ilmiah Psikologi
Publisher : Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/psikoborneo.v14i1.22342

Abstract

Many Indonesian companies experience problems with customer loyalty that have a significant impact on the long-term survival of the company. These problems are related to inadequate service quality and low customer satisfaction levels. This study aims to test the model of the influence of service quality on customer loyalty with customer satisfaction as a mediating variable. This study uses a multivariate quantitative design. The population consists of consumers of Company X. The sampling technique used is quota sampling with a sample size of 200. The characteristics of the research sample are consumers of Company X aged between 18 and 60 years who have shopped at least three times at Company X. The research analysis technique uses SEM-PLS with SmartPLS 4.1.0.9. The results of the study show that: 1) There is a highly significant positive direct effect of customer satisfaction on customer loyalty, 2) There is a highly significant positive direct effect of service quality on customer satisfaction, 3) There is a direct positive and highly significant effect of service quality on consumer loyalty, 4) There is an indirect positive and highly significant effect of service quality on consumer loyalty through consumer satisfaction, 5) The research model has good model fit between the designed and tested research model and the empirical data.
Co-Authors Fatwa Tentama Muhammad Hidayat