Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Locus Penelitian dan Pengabdian
Sriwardani, Komang Novi
Unknown Affiliation
Aerospace Engineering Automotive Engineering Decision Sciences, Operations Research & Management Electrical & Electronics Engineering Mathematics

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Service Quality and Qris on Claudia Laundry's Customer Satisfaction Sriwardani, Komang Novi
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 8 (2025): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i8.4489

Abstract

This study aims to determine the influence of service quality and the use of QRIS on customer satisfaction of Claudia Laundry in Sawan Village. This study uses a quantitative method with a survey approach. The study population was Claudia Laundry's regular customer as many as 125 people, with a sample of 96 respondents taken using the slovin formula and purposive sampling technique. The data analysis technique used was multiple linear regression. The results of the study show that the quality of service and the use of QRIS simultaneously or partially have a positive and significant effect on customer satisfaction. Service quality has the most dominant influence on customer satisfaction. This research provides recommendations for laundry entrepreneurs to improve services and provide a digital payment system.
Co-Authors