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All Journal Jurnal Ilmiah Pengabdian dan Inovasi
Lelia Anasthasia Makalmay , Gracia
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Social Sciences

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Peningkatan Pelayanan Kelistrikan PT. PLN (Persero) Rayon Cakranegara untuk Meningkatkan Kepuasan Pelanggan Lelia Anasthasia Makalmay , Gracia; Angelina Gani, Sylvia; Chika Delia Verninda, Ni Putu; Kinaya Eklesia, Wingka; Talidobel, Susilo
Jurnal Ilmiah Pengabdian dan Inovasi Vol. 3 No. 4 (2025): Jurnal Ilmiah Pengabdian dan Inovasi (Juni)
Publisher : Insan Kreasi Media

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57248/jilpi.v3i4.656

Abstract

Electricity plays a crucial role in supporting various aspects of human life, including lighting, public facilities, household needs, industry, and national economic growth. This community service activity was carried out at PT PLN (Persero) Rayon Cakranegara, Kota Mataram. The team was directly involved in supporting the implementation of electricity service programs through several activities such as socializing the 50% discount program, providing mobile service counters, distributing promotional brochures, collecting data on customers using new and old electric meters, updating asset data into the system, conducting operational workshops, and managing administrative customer service reports. These activities aimed to improve PLN service quality and customer satisfaction. The results showed that the team’s contributions helped expedite service processes, expand information dissemination to the public, improve customer data accuracy, and support administrative and operational efficiency within the company. Overall, this internship activity provided tangible benefits for both the internship team and PLN in enhancing the quality of electricity services.
Co-Authors Angelina Gani, Sylvia Chika Delia Verninda, Ni Putu Kinaya Eklesia, Wingka Susilo Talidobel