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All Journal Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Vrisco Seno Aji
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Computer Science & IT Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering

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Analisis dan Perancangan Sistem Informasi Pemesanan Roti Online 'Rotiku' Berbasis Website dengan Model Bisnis B2C untuk Toko Roti Skala Kecil M. Randam Fihan Sugiarto; Dinar Kurniawan; Vrisco Seno Aji; Amalia Yusrina Lutfiani
Jurnal ilmiah Sistem Informasi dan Ilmu Komputer Vol. 5 No. 1 (2025): Jurnal ilmiah Sistem Informasi dan Ilmu Komputer
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/juisik.v5i1.1464

Abstract

The development of information technology is driving digital transformation in various sectors, including the food industry. To meet this need, the "Rotiku" website was designed and developed as an online bread ordering solution, especially for small-scale bakeries. This website carries a B2C business model, built using Laravel technology and a MySQL database, and applies a prototyping approach to ensure the system can meet user needs. This website makes it easy for customers to view the product catalog, order bread, and choose digital payment methods such as QRIS, further simplifying transactions. In addition, shop owners and admins are provided with comprehensive features to manage products, monitor orders, and generate real-time sales reports. As part of the system performance evaluation, an analysis was conducted using the PIECES approach, comparing the performance of the website system with the previously used manual method. The analysis results showed significant improvements in several aspects, including system performance, quality of information presented, operational efficiency, and service enhancements. The Rotiku website is expected to improve service quality and customer satisfaction through ease and convenience in ordering, as well as assist shop owners in managing operations more efficiently. With this system, bakeries not only benefit from easier product management and ordering, but also from faster and more accurate sales monitoring. The implementation of the Rotiku website is expected to positively impact the development of small-scale bakeries, improve operational efficiency, and provide a better and more modern shopping experience for customers. This system is an innovative solution that can support bakery business growth and expand market reach digitally. The Rotiku website is expected to improve service quality, operational efficiency, and overall customer satisfaction.
Penerapan Customer Relationship Management (CRM) dalam Meningkatkan Pelayanan Pelanggan pada Bengkel Motor Sena Jaya Vrisco Seno Aji; Aprilisa Arum Sari; Dwi Hartanti
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 5 No. 2 (2026): Mei : Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v5i2.7121

Abstract

The development of information technology encourages various companies to continuously improve the quality of service to their customers, including businesses in the field of motorcycle repair shops. Sena Jaya Motorcycle Workshop faces a number of obstacles in managing customer data, recording vehicle repair history, and coordinating communications that have not been managed in an integrated manner, resulting in less than optimal service and difficulty in maintaining long-term relationships with customers. This study aims to design and build a web-based Customer Relationship Management (CRM) system to improve the quality of service at Sena Jaya Motorcycle Workshop, using a system development approach that includes the stages of needs analysis, design, construction, and system testing. The developed system is equipped with various features, including customer data management, recording service history, handling complaints, and monitoring workshop operational activities. The results of the study indicate that the implementation of a CRM system is able to improve the quality of data management, speed up the service process, and facilitate communication between the workshop and customers, which ultimately contributes to increasing overall customer satisfaction and loyalty.
Co-Authors Amalia Yusrina Lutfiani Dinar Kurniawan Dwi Hartanti M. Randam Fihan Sugiarto