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All Journal EKONOMIS : Journal of Economics and Business Journal of Multidimensional Management
Oktafiani, Salsabilla
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Physics Social Sciences

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Analysis of Total Quality Management in Balenggek Tokok Chicken Business Salasabila Putri, Nada; Oktafiani, Salsabilla; Acyar Septiano, Tyo; Helmi Habibie, Mar’ie; Mulyawan Harahap, Agung Satria
Journal of Multidimensional Management Vol. 1 No. 1 (2024): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v1i1.8

Abstract

Technological advances have created new challenges in the management of goods and services, which require special attention to management and quality control. This study evaluates the implementation of Total Quality Management (TQM) at Ayam Tokok Balenggek business with the aim of increasing customer loyalty. A qualitative approach was used in this study, through interviews, observations, and closed questionnaires, to analyze TQM implementation and identify problems using Fishbone Diagram. The results showed that TQM at Ayam Tokok Balenggek includes quality management of fresh raw materials, cleanliness of the dining area, and equipment used. However, some shortcomings were found, such as narrow and hot eating areas, lack of fan facilities, and limitations in the provision of certain chicken parts. The analysis also revealed that TQM implementation is supported by five servqual indicators, namely: Reliability, Responsiveness, Assurance, Empathy, and Physical Evidence. These findings confirm the importance of effective TQM implementation to improve service quality and customer satisfaction, which in turn can increase business competitiveness in the market.
Analisis Proses dan Hasil Audit Penghitungan Kerugian Keuangan Negara Kasus Korupsi Importasi Gula pada Kementerian Perdagangan Tahun 2015-2016 Hamdani, Hamdani; Oktafiani, Salsabilla
Ekonomis: Journal of Economics and Business Vol 10, No 1 (2026): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v10i1.2832

Abstract

This study aims to analyze the process and results of the state financial loss audit (PKKN) in the case of alleged corruption in sugar imports at the Ministry of Trade in 2015-2016. This study uses a qualitative approach. The research data was obtained from secondary data in the form of audit reports from the Supreme Audit Agency (BPK) and the Financial and Development Supervisory Agency (BPKP), indictments, and relevant court decisions. Data analysis was conducted using inductive and deductive techniques. The results of the study indicate that the PKKN audit by BPKP in the case of alleged corruption in sugar imports did not fully meet investigative audit standards in terms of inter-agency coordination, independence, objectivity, and professional accuracy. The determination of the amount of state financial losses also did not meet the criteria of actual and definite losses and was not supported by a strong methodological and juridical basis.
Co-Authors Acyar Septiano, Tyo Hamdani Hamdani Helmi Habibie, Mar’ie Mulyawan Harahap, Agung Satria Salasabila Putri, Nada