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All Journal Biram Samtani Sains Jurnal Administrasi Publik dan Bisnis (JaPaBis)
Ramasari, Amidita
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Social Sciences

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Pengaruh Usability Information Quality Service Interaction Quality Terhadap Kepuasan Pengguna Google Scholar Ramasari, Amidita; Ardellia, Raissa Davina; Oktaviana, Ferra Ramadhan; Prestianissa, Assyifa Lucky; Arlyansyah, Aprilla Agatha; Putri, Chelsea Hutami
Biram Samtani Sains Vol 9 No 2 (2025): April - Agustus 2025
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat (LPPM) UGP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55542/jbss.v9i2.1481

Abstract

In the digital learning era, students increasingly rely on academic platforms like Google Scholar due to its ease of access to literature. This study examines the effects of usability, information quality, and service interaction quality on user satisfaction among students of the Faculty of Social and Political Sciences, Universitas Airlangga. Using a descriptive quantitative approach, data were collected from 114 students via an online survey and analyzed using multiple linear regression in Jamovi. Results show that usability and service interaction quality significantly influence satisfaction, while information quality does not. Together, these variables explain 46.1% of the variance. The findings highlight the importance of intuitive user experience and interactive service in shaping satisfaction with academic search platforms. This study offers insights for digital service providers and educational institutions.
Strategi Peningkatan Kualitas Pelayanan Satgas PPKS Universitas Airlangga Melalui Implementasi Kebijakan Ramasari, Amidita; Artika Sari, Tiara; Insofia, Fairuz Irsa
Jurnal Administrasi Publik dan Bisnis Vol 7 No 2 (2025): September
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v7i2.327

Abstract

This study examines strategies for improving service quality of the Task Force for Prevention and Handling of Violence in Higher Education (Satgas PPKPT) through policy implementation at Airlangga University. Following the transition from Ministry of Education Regulation No. 30/2021 to Regulation No. 55/2024, this research analyzes how these policy changes impact service delivery. Using a qualitative descriptive approach, data was collected through interviews with Airlangga University's PPKPT Task Force team and analysis of relevant policy documents. Results indicate that policy implementation serves as an effective strategy for enhancing service quality through the development of Standard Operating Procedures (SOPs). Improvements were observed across five service quality dimensions: tangibility (provision of dedicated spaces), responsiveness (rapid response to reports), assurance (victim security guarantees), reliability (systematic handling procedures), and empathy (victim-centered services). The research confirms that integrated policy implementation contributes significantly to service quality by creating a safe academic environment, suggesting that similar approaches could benefit other higher education institutions implementing violence prevention programs. This study adds to the limited literature on how policy changes can be leveraged to enhance institutional responses to violence in academic settings.
Co-Authors Ardellia, Raissa Davina Arlyansyah, Aprilla Agatha Artika Sari, Tiara Insofia, Fairuz Irsa Oktaviana, Ferra Ramadhan Prestianissa, Assyifa Lucky Putri, Chelsea Hutami