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All Journal Journal Evaluation in Education (JEE) Educenter: Jurnal Ilmiah Pendidikan EDUCENTER JURNAL PENDIDIKAN
Maizon, Hepi
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Economics, Econometrics & Finance Education Health Professions Social Sciences Other

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Enhancing Performance Through Digital Competence: The Mediating Role of Engagement and Communication Among Civil Servants Maizon, Hepi; Ahman, Eeng; Yuniarsih, Tjutju; Santoso, Budi
Journal Evaluation in Education (JEE) Vol 6 No 3 (2025): July
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jee.v6i3.2023

Abstract

Purpose of the study: The rapid advancement of digital technology demands strong digital competence, particularly among civil servants in educational institutions. This study aims to examine the influence of digital competence on civil servants’ performance, investigating both direct effects and indirect pathways through employee engagement and interpersonal communication. Methodology: A quantitative survey method was employed involving 150 civil servants working in public educational institutions in Riau, Indonesia. Data were collected using structured questionnaires and analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS). Main Findings: The results indicate that digital competence has a significant positive impact on performance, both directly and indirectly. Employee engagement and interpersonal communication serve as effective mediators that enhance the relationship between digital competence and performance. The findings suggest that civil servants who possess strong digital skills, coupled with high engagement and effective interpersonal communication, demonstrate better job performance. Novelty/Originality of this study: This study offers a novel contribution by integrating psychological (employee engagement) and relational (interpersonal communication) dimensions as mediators in the relationship between digital competence and performance. While previous studies have focused mainly on technological aspects, this research highlights the importance of human and social factors in driving performance in digitally transforming institutions. The implication of these findings points to the need for a more holistic approach to digital transformation policies in the public sector, where capacity building should not only address technical skills but also foster engagement and communication abilities among employees.
Digital competence and performance of ASN in Educational Institutions: Analysis of interpersonal communication mediation in Siak Sri Indera Pura Regency Maizon, Hepi; Ahman, Eeng; Yuniarsih, Tjutju; Santoso, Budi
Educenter : Jurnal Ilmiah Pendidikan Vol. 4 No. 2 (2025): Educenter: Jurnal Ilmiah Pendidikan
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/educenter.v4i2.1615

Abstract

This study investigates the influence of digital competence on the performance of Aparatur Sipil Negara or ASN or civil servants within educational institutions in Siak Regency, Indonesia. Amidst growing demands for digital transformation in public service, technical skills alone are often insufficient without the support of relational competencies such as communication. Grounded in the Technology Acceptance Model (TAM), this research examines how interpersonal communication mediates the relationship between digital competence and ASN performance. A quantitative explanatory approach was employed, involving 50 ASN respondents selected through purposive sampling. Data were collected using structured questionnaires adapted from validated instruments, and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The results indicate that digital competence has a significant direct effect on ASN performance, while also indirectly enhancing performance through improved interpersonal communication. The mediating role of communication was confirmed as statistically significant, suggesting that digital competence promotes relational fluency, which in turn facilitates better task execution and coordination. These findings offer both theoretical and practical insights, particularly in the context of local public institutions in developing regions. Theoretically, the study expands the TAM framework by incorporating human interaction factors. Practically, it recommends that digital training for ASN should include not only technical modules but also communication skills development. This study concludes that sustainable digital transformation in the public sector requires simultaneous investment in both technology and people—particularly in building communicative capacity as the foundation of effective governance.
Digital competence and performance of ASN in Educational Institutions: Analysis of interpersonal communication mediation in Siak Sri Indera Pura Regency Maizon, Hepi; Ahman, Eeng; Yuniarsih, Tjutju; Santoso, Budi
Educenter : Jurnal Ilmiah Pendidikan Vol. 4 No. 2 (2025): Educenter: Jurnal Ilmiah Pendidikan
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/educenter.v4i2.1615

Abstract

This study investigates the influence of digital competence on the performance of Aparatur Sipil Negara or ASN or civil servants within educational institutions in Siak Regency, Indonesia. Amidst growing demands for digital transformation in public service, technical skills alone are often insufficient without the support of relational competencies such as communication. Grounded in the Technology Acceptance Model (TAM), this research examines how interpersonal communication mediates the relationship between digital competence and ASN performance. A quantitative explanatory approach was employed, involving 50 ASN respondents selected through purposive sampling. Data were collected using structured questionnaires adapted from validated instruments, and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4.0. The results indicate that digital competence has a significant direct effect on ASN performance, while also indirectly enhancing performance through improved interpersonal communication. The mediating role of communication was confirmed as statistically significant, suggesting that digital competence promotes relational fluency, which in turn facilitates better task execution and coordination. These findings offer both theoretical and practical insights, particularly in the context of local public institutions in developing regions. Theoretically, the study expands the TAM framework by incorporating human interaction factors. Practically, it recommends that digital training for ASN should include not only technical modules but also communication skills development. This study concludes that sustainable digital transformation in the public sector requires simultaneous investment in both technology and people—particularly in building communicative capacity as the foundation of effective governance.
Co-Authors Dwi Budi Santoso Eeng Ahman, Eeng Tjutju Yuniarsih, Tjutju