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All Journal Journal of Community Health and Preventive Medicine (JOCHAPM)
agus, Muharami
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Environmental Science Health Professions Medicine & Pharmacology Nursing Public Health

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IDENTIFYING FACTORS AFFECTING WAITING TIMES IN EMERGENCY INSTALLATION AT A PRIVATE HOSPITAL IN MALANG: TIME MOTION STUDY agus, Muharami; djauhari, thantowi; Putra, Kuswantoro Rusca
Journal of Community Health and Preventive Medicine Vol. 5 No. Issue Supplement 1 (2025): JOCHAPM Vol. 5, Issue Supplement 1, March 2025
Publisher : Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/

Abstract

Emergency Installation (IGD) is the main point of entry for patients to the hospital.  Prolonged IGD waiting time. may lead to crowding that results in patients’ complaints, patient safety incident, and decrease in the quality of service. Waiting time starts from triage to when the patient is transferred to the hospital room with the standard waiting time set < 6 jam. The research aimed at identifying what factors dominantly affected prolonged IGD waiting time in Hospital X. The descriptive research, conducted in a private hospital in Malang Regency, used Time and Motion Study. The sample was collected using simple random sampling technique and included 50 IGD patients that met Emergency Safety index (ESI) 1, 2, dan 3 category.  The result revealed that the average waiting time of ESI 1, ESI 2 and ESI 3 patients was 5 hours. There were 12 patients (24%) with waiting time longer than 6 hours. Partial referral for CT scan, delayed patient transfer due to the wait time for result of consultation with attending physician, stabilization of patients, and unavailable hospital rooms were identified as contributing factors to prolonged IGD waiting time.
Co-Authors djauhari, thantowi Kuswantoro Rusca Putra