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Tjipto, Jovita Damayanti
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Generating Purchase Intentions Through Live Streaming and Social Influence: Brand Trust as a Mediator Tjipto, Jovita Damayanti; Keni, Keni
Jurnal Komunikasi Vol. 17 No. 1 (2025): Jurnal Komunikasi
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jk.v17i1.31018

Abstract

The current surge in the beauty industry is attributed, in part, to the public’s growing awareness of the importance of maintaining skin health. This is reinforced by the observation that people tend to show a heightened interest in skincare products that are both affordable and of high quality. However, this boon has created various competitions and challenges for skincare industry companies. One such challenge is the societal perception of men using skincare products. Additionally, intense industry competition strengthens the competitiveness of companies. Recently, one highly effective marketing strategy that can enhance consumer purchasing intent and trust is live streaming through e-commerce. This provides companies with the convenience of reaching a broader consumer base. Meanwhile, after obtaining information through live streaming, consumers reinforce this information with various recommendations obtained from their surroundings. Therefore, this research aims to identify the influence of live streaming in e-commerce and social influence on purchase intention, as well as to analyze the mediating role of brand trust. Research hypotheses are tested using Partial Least Square – Structural Equation Modeling (PLS-SEM) with the assistance of Smart-PLS 4 software. Based on the results, it is revealed that one hypothesis is rejected, which pertains to the influence of live streaming in e-commerce on purchase intention. On other hand, social influence and brand trust successfully exert positive and significant influences on purchase intention. Furthermore, live streaming e-commerce and social influence significantly impact brand trust, and brand trust acts as a mediator between live streaming in e-commerce, social influence, and purchase intention. 
Formation of Consumer Impulsive Buying in MSMEs through Online Shopping Activities Febriany, Dessy; Tjipto, Jovita Damayanti; Immanuel, Sandy; Buana, Salsabilla Ayundha Marthsa; Emerald, Serena; Keni, Keni
Jurnal Komunikasi Vol. 14 No. 2 (2022): Jurnal Komunikasi
Publisher : Fakultas Ilmu Komunikasi Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jk.v14i2.20271

Abstract

Electronic commerce that continues to grow has created a fairly tight competition between business actors. However, this competition can help the sustainability of MSMEs in formulating strategies and switching to selling their products online. Various strategies can be used in e-commerce, one of which is the flash sale countdown timer program. Social media activities and flash sales promotions were able to boost sales figures after the product launch. MSME actors who enter the world of e-commerce also interact with potential buyers by holding live streaming with the aim of utilizing technological developments to reach consumers more broadly. Thus, being able to bring changes to consumer habits, they prefer to shop from home because it is easy, practical, and there are many attractive promos. Therefore, this study was made with the aim of examining the relationship between flash sale countdown timer, live streaming e-commerce on the formation of impulsive buying which is strengthened or weakened by the presence of in-home shopping tendency. Hypothesis testing is done by analyzing Partial Least Square – Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results showed that flash sale countdown timer and live streaming e-commerce had a positive effect on impulsive buying, also in home shopping tendency as a moderating variable has a positive effect.