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All Journal Islamic Management: Jurnal Manajemen Pendidikan Islam Jurnal Sehat Indonesia (JUSINDO)
Salendra, Tania
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Dentistry Education Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

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THE INFLUENCE OF WORK-LIFE BALANCE, WORK ENVIRONMENT, AND WORK STRESS ON EMPLOYEE PERFORMANCE WITH RESILIENCE AS A MEDIATING VARIABLE IN THE MILLENNIAL GENERATION Salendra, Tania
Islamic Management: Jurnal Manajemen Pendidikan Islam Vol. 8 No. 02 (2025): Islamic Management: Jurnal Manajemen Pendidikan Islam (Article On Progress)
Publisher : Sekolah Tinggi Agama Islam Al Hidayah Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30868/im.v8i02.8701

Abstract

This study aims to analyze the influence of work-life balance, work environment, and work stress on the performance of millennial employees with resilience as a mediating variable. This issue is relevant in the context of increasing challenges in achieving work-life balance and work-related stress among young people. Using an explanatory quantitative approach, data were collected from 400 respondents through purposive sampling and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results indicate that work-life balance and work stress have a direct, positive, and significant influence on performance, as does resilience. Meanwhile, the work environment has a direct negative influence on performance but enhances resilience, which positively impacts performance. Resilience was found to be a significant mediator in the relationship between work stress and performance, as well as between the work environment and performance, but it was not significant in mediating the influence of work-life balance on performance. These findings highlight the importance of work conditions and psychological capacity in influencing employee productivity, as well as reinforcing the relevance of expectancy theory in explaining performance motivation. Further research is recommended to include cross-generational samples and longitudinal designs to evaluate the stability of relationships between variables over time.
Pengaruh Kualitas Pelayanan, Infrastruktur Teknologi Informasi, dan Ketersediaan Tenaga Medis Terhadap Kepuasan Pasien di Rumah Sakit Swasta Salendra, Tania; Suciningtias, Marlyn; Tandy, Fenia; Bernarto, Innocentius
Jurnal Sehat Indonesia (JUSINDO) Vol. 6 No. 02 (2024): Jurnal Sehat Indonesia (JUSINDO)
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jsi.v6i02.181

Abstract

Menurut Undang-Undang Kesehatan, kesehatan adalah hak asasi manusia dan merupakan salah satu elemen penting dalam kesejahteraan. Rumah sakit sebagai penyedia layanan kesehatan harus mengambil berbagai langkah untuk meningkatkan kepuasan pasien. Penelitian ini bertujuan untuk menganalisis dampak kualitas pelayanan, infrastruktur teknologi informasi dan ketersediaan tenaga medis terhadap kepuasan pasien di rumah sakit swasta. Metode yang digunakan adalah kuantitatif dengan pendekatan deskriptif. Data dikumpulkan melalui kuesioner yang disebarkan menggunakan Google Form. Populasi penelitian adalah seluruh anggota keluarga pasien di rumah sakit X, dengan teknik pengambilan sampel non-probability samplingyang kemudian menghasilkan 187 sampel. Hasil penelitian menunjukkan bahwa kualitas pelayanan, infrastruktur teknologi informasi dan ketersediaan tenaga medis berpengaruh positif terhadap kepuasan pasien. Oleh karena itu, rumah sakit swasta perlu memperhatikan faktor-faktor ini untuk meningkatkan kepuasan pasien.
Co-Authors Innocentius Bernarto, Innocentius Suciningtias, Marlyn Tandy, Fenia