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All Journal International Journal Of Science, Technology & Management (IJSTM) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Lestariningsih, Nuri
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The Influence Of The UTAUT Model,Service Quality, Information Quality, And System Quality To Intention To Adopt And Intention To Use Mobile JKN With Moderation Of Patient Health Value Lestariningsih, Nuri; Kusuma Dewi, Citra
International Journal of Science, Technology & Management Vol. 6 No. 4 (2025): July 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i4.1342

Abstract

Digitalization of health services offers convenience for users, but not all new technological innovations can be easily accepted by the community. This study aims to assess how the influence of performance expectancy, effort expectancy,social influence,facilitating conditions, service quality, information quality, system quality, patient health value, on intention to adopt and intention to use BPJS Healthparticipants to use the National Health Insurance (JKN)Mobile application. The sampling technique used in the study was purposive sampling, with the population being users of the National Health Insurance (JKN)Mobile application in Indonesia. The data analysis technique used is Structural Equation Modeling Partial Least Square (SEM-PLS),then the research instrument used refers to the UTAUTmodel and the Updated Delone and McLean IS Success Model (modified) used in Alnaser dkk., (2024) study.
Satisfaction With the Use of a Mobile Application: Adopsi Teknologi pada Aplikasi Mobile PLN Lestariningsih, Nuri; Dewi, Citra Kusuma
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 11 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i11.3644

Abstract

The development of information technology has an impact on business growth in Indonesia. One example is PT PLN developing the PLN mobile application to facilitate customers in accessing the services provided. The purpose of this study is to determine the influence of Barriers (Resistance to change and Technological Complexity) and Facilitators (Technical Support, Compatibility, Performance Expectancy, and Easy of use) on Satisfaction with the use of a mobile application in the Mobile PLN app. The research method used in this study is a quantitative method by distributing questionnaires to users of the PLN mobile app. The results of the study indicate that resistance to change positively affects user satisfaction with the mobile PLN application, as users feel more satisfied when the application does not disrupt their routines. Conversely, technological complexity negatively affects user satisfaction; the higher the complexity, the lower the satisfaction. A stable and easy-to-use application increases satisfaction. Effective and responsive technical support also enhances user satisfaction. The application's compatibility with users' lifestyles has a significant impact; an application integrated with users' routines increases satisfaction. Fulfilled performance expectations, such as tangible benefits, efficiency, and productivity, also positively affect user satisfaction. Easy of use has a significant influence; an intuitive and user-friendly application increases overall user satisfaction.
Co-Authors Citra Kusuma Dewi