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All Journal JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Teknisi
Badria, Lailatul
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Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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Journal : JOURNAL OF SCIENCE AND SOCIAL RESEARCH

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PERANCANGAN SISTEM INFORMASI LAUNDRY PADA ZURAGAN LAUNDRY MEDAN BERBASIS WEBSITE Badria, Lailatul; Hendrawan, Aurellia Aknesia
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 4 (2025): November 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i4.4989

Abstract

Abstract: Web-based information systems have become an effective solution to enhance efficiency and operational management in the laundry business. This research aims to develop a web-based information system for Zuragan Laundry, located in Medan Johor, to automate the processes of recording customer data, and managing order. This system is designed using modern web-based technology that allows customers to register, order services, and monitor the status of their laundry in real-time. The implementation results show that this system is capable of increasing productivity and customer satisfaction through a faster and more organized process. Thus, this system can serve as a model for other laundry businesses to adopt similar technology in managing their operations.Keywords: Web-based information system, Laundry management, Zuragan Laundry, Medan Johor, Business automationAbstrak: Sistem informasi berbasis web telah menjadi solusi efektif untuk meningkatkan efisiensi dan manajemen operasional bisnis laundry. Penelitian ini bertujuan untuk mengembangkan sistem informasi berbasis web untuk Zuragan Laundry, yang berlokasi di Medan Johor, guna mengotomatisasi proses pencatatan data pelanggan, dan pengelolaan pesanan. Sistem ini dirancang menggunakan teknologi berbasis web modern yang memungkinkan pelanggan untuk mendaftar, memesan layanan, serta memantau status laundry mereka secara real-time. Hasil implementasi menunjukkan bahwa sistem ini mampu meningkatkan produktivitas dan kepuasan pelanggan melalui proses yang lebih cepat dan terorganisir. Dengan demikian, sistem ini dapat menjadi model bagi bisnis laundry lainnya untuk mengadopsi teknologi serupa dalam mengelola operasional merekaKata kunci: Sistem informasi berbasis web, Manajemen laundry, Zuragan Laundry , Medan Johor, otomasi bisnis
LAYANAN SISTEM ANTRIAN PENCUCIAN PADA LAUNDRY MENGGUNAKAN SIMULASI MONTE CARLO PADA ZURAGAN LAUNDRY MEDAN Badria, Lailatul; Siregar, Hervilla Amanda; Amari, Ahmad Boby
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 4 (2025): November 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i4.5107

Abstract

Abstract : Effective queue management is crucial for improving the quality of laundry services, particularly for businesses with a high customer base, such as Zuragan Laundry Medan. This study aims to examine and refine the queue mechanism for laundry services through the application of Monte Carlo simulation methods. Historical data on customer arrival frequency and service duration are utilized to build a probabilistic model that reflects real-world conditions. Through random simulations of arrival patterns and service durations over a specific period, a more precise picture of the distribution of waiting times, queue lengths, and washing machine utilization rates is obtained. The research findings indicate that implementing employee scheduling and shift allocation strategies based on Monte Carlo simulation results can reduce average customer waiting times from 43 minutes to 26 minutes per day. Furthermore, the number of customers experiencing delays of more than one hour is also significantly reduced. Therefore, this study recommends the integration of Monte Carlo methods into laundry operations as a strategic decision-making tool to improve customer satisfaction and operational efficiency.Keyword: queue management; laundry; Monte Carlo simulation; waiting time; customer satisfaction  Abstrak: Pengelolaan sistem antrian yang efektif menjadi faktor krusial dalam peningkatan mutu layanan laundry, terutama pada usaha dengan jumlah pelanggan yang tinggi seperti Zuragan Laundry Medan. Studi ini bertujuan untuk menelaah sekaligus menyempurnakan mekanisme antrian layanan pencucian melalui penerapan metode simulasi Monte Carlo. Data historis mengenai frekuensi kedatangan pelanggan serta durasi pelayanan dimanfaatkan untuk membangun model probabilistik yang mencerminkan kondisi nyata di lapangan. Melalui simulasi acak terhadap pola kedatangan dan lama pelayanan dalam periode tertentu, diperoleh gambaran distribusi waktu tunggu, panjang antrian, serta tingkat pemanfaatan mesin cuci secara lebih presisi. Temuan penelitian menunjukkan bahwa penerapan strategi penjadwalan dan pembagian shift karyawan berdasarkan hasil simulasi Monte Carlo mampu menurunkan rata-rata waktu tunggu pelanggan dari 43 menit menjadi 26 menit per hari. Selain itu, jumlah pelanggan yang mengalami keterlambatan lebih dari satu jam juga berkurang secara signifikan. Oleh karena itu, penelitian ini merekomendasikan integrasi metode Monte Carlo ke dalam operasional laundry sebagai alat bantu pengambilan keputusan strategis untuk meningkatkan kepuasan pelanggan sekaligus efisiensi operasional.Kata kunci: manajemen antrian, laundry, simulasi Monte Carlo, waktu tunggu, kepuasan pelanggan.
Co-Authors Amari, Ahmad Boby FIKRI HAIKAL Gibran, M Khalil Hasrul Hasibuan, Mhd Fikri Hendrawan, Aurellia Aknesia Mhd Furqan Muharram, Muhammad Raihan Nurzannah, Laila Ramadhani, Fredy Kusuma Siregar, Hervilla Amanda