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All Journal Jurnal Jendela Inovasi Daerah
Pertiwi, Putri Ika
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Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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ANALISIS EFEKTIVITAS APLIKASI MONGGO LAPOR PADA PENINGKATAN PELAYANAN PUBLIK DI KOTA MAGELANG Pertiwi, Putri Ika
Jendela Inovasi Daerah Vol 8 No 2 (2025): Agustus
Publisher : Badan Perencanaan Pembangunan, Riset dan Inovasi Daerah Kota Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56354/jendelainovasi.v8i2.245

Abstract

In order to realize its commitment to becoming a smart city, Magelang City has developed various digital innovations to accelerate the government's response to the needs of its citizens. One of the featured applications developed is "Monggo Lapor". This application serves as a public reporting medium for submitting complaints, criticisms, suggestions, and service requests directly and in real-time. This study uses a descriptive qualitative approach with data collection techniques through interviews, observation, and documentation. Research informants consisted of government officials managing the application and community service users. Data analysis used the Miles and Huberman interactive analysis model which includes data reduction, data presentation, and drawing conclusions. The results show that the Monggo Lapor application has proven effective in improving the quality of public services in Magelang City. This is evidenced by the fast and responsive response, reports that are always followed up to completion, the application is relatively easy to use by the public, and increased public participation in January - June 2025. This application plays a significant role in strengthening the transparency and responsiveness of public services. It is recommended that the Magelang City Government conduct more intensive digital literacy and outreach regarding the Monggo Lapor application, as well as socialize to the public that public reporting is a guaranteed citizen right and will be responded to openly and responsibly by the government.
ANALISIS FAKTOR-FAKTOR PENYEBAB PENURUNAN JUMLAH PENGUNJUNG DI TAMAN KYAI LANGGENG KOTA MAGELANG Pertiwi, Putri Ika; Sulka, Ario Prima
Jendela Inovasi Daerah Vol 9 No 1 (2026): Februari
Publisher : Badan Perencanaan Pembangunan, Riset dan Inovasi Daerah Kota Magelang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56354/jendelainovasi.v9i1.302

Abstract

The decline in the number of visitors to Kyai Langgeng Park (TKL) in Magelang City in recent years has impacted regional income and the sustainability of economic activities in the surrounding community. This study aims to identify the factors causing the decline in visits and formulate an appropriate revitalization strategy for the management of Kyai Langgeng Park. The study used a qualitative descriptive approach supported by quantitative data on the number of visitors and ticket prices for the 2021–2025 period. Primary data were obtained through interviews, observations, and questionnaires with managers, visitors, traders, and MSMEs, while secondary data were taken from the DataGo website. The results showed that the decline in visits was influenced by internal factors such as the condition of the facilities that are starting to deteriorate, the lack of attraction innovation, inconsistent service quality, and a ticket price policy that is not commensurate with the value of the benefits received by visitors. External factors include competition with new destinations in the surrounding area, a shift in tourist behavior that prioritizes visual experiences and short tours, and weak digital promotion. The early ticket policy has proven effective in increasing visits, but is short-term. The study concluded that facility revitalization, attraction innovation, strengthening digital promotions, and adaptive pricing policies are key strategies to restore tourist interest and increase the attractiveness of Kyai Langgeng Park.
Co-Authors Sulka, Ario Prima