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All Journal Indonesian Journal of Information System
Norshahila Ibrahim
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Computer Science & IT

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Optimizing Sentiment Analysis of Hotel Reviews Using PCA and Machine Learning for Tourism Business Decision Support PRASETYANINGRUM, PUTRI TAQWA; Norshahila Ibrahim; Ozzi Suria
Indonesian Journal of Information Systems Vol. 8 No. 1 (2025): August 2025
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

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Abstract

Sentiment analysis of hotel reviews provides valuable insights for improving customer satisfaction and service quality in the tourism industry. However, the high dimensionality and unstructured nature of review data pose challenges in extracting meaningful insights. This study optimizes sentiment analysis by applying Principal Component Analysis (PCA) for dimensionality reduction and utilizing machine learning models for classification. The proposed approach involves data preprocessing, feature selection using PCA, model training, and performance evaluation. Experimental results show that PCA enhances classification accuracy and computational efficiency by eliminating redundant features, improving sentiment prediction. The comparative analysis demonstrates that the Voting classifier achieves the highest accuracy (95.29%) and F-score (97.50%), while the BiLSTM-FNN model attains the highest recall (99.95%). These findings highlight the potential of PCA-based sentiment analysis in supporting data-driven decision-making for hotel management, enabling enhanced service quality, improved customer experience, and effective marketing strategies.
Co-Authors Ozzi Suria Prasetyaningrum, Putri Taqwa