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All Journal Academia Praja : Jurnal Ilmu Politik, Pemerintahan dan Administrasi Publik Jurnal Ilmiah Multidisiplin Indonesia
Nindya Adhisty
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Agriculture, Biological Sciences & Forestry Computer Science & IT Earth & Planetary Sciences Engineering Physics Social Sciences

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The Effectiveness of Public Service Centers in Medan City, North Sumatra Province Nindya Adhisty
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 4 No. 7 (2025): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), August 2025
Publisher : Sean Institute

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Abstract

This study examines the effectiveness of the Public Service Mall (MPP) in Medan City, North Sumatra Province, focusing on its ability to provide efficient and accessible public services. This study employed qualitative methods with data collection techniques including direct observation, interviews, and document analysis. The data analysis technique employed was thematic analysis. This method was used to evaluate the extent to which the MPP has achieved its objectives and identify factors that hinder its effectiveness, as well as to explore strategies to improve the efficiency of services provided at the Medan City MPP. The results of this study indicate that the implementation of the Medan City MPP has, in principle, demonstrated a concept for achieving its objectives, particularly in the aspect of providing public services under one roof that facilitates public access to various services. However, overall effectiveness remains low. This is indicated by the gap between the formulated objectives and actual results in the field. Several indicators, such as service speed, procedural consistency, and integration between agencies, still require significant improvement.
SIKAP POLITIK SANTRI PONDOK PESANTREN PADA PERKEMBANGAN ISU POLARISASI POLITIK DI KABUPATEN CIAMIS Yudi Rusfiana; Agus Nurulsyam; Nindya Adhisty
Jurnal Academia Praja Vol 9 No 1 (2026): Academia Praja : Jurnal Ilmu Politik, Pemerintahan, dan Administrasi Publik
Publisher : Universitas Jenderal Ahmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36859/jap.v9i1.5421

Abstract

The issue of political polarization in Indonesia is not new. Differences in views between groups always arise when facing political events at both the national and local levels. Ciamis Regency, located east of West Java, directly borders Central Java Province. Its strategic geographic location and relatively high population growth make the existence of Islamic boarding schools (pesantren) an alternative for the community to meet their educational needs. The method and approach used were descriptive qualitative, with informants consisting of several students from Islamic boarding schools in Ciamis Regency and several alumni figures encountered incidentally. The results of this study indicate that the political attitudes of Islamic boarding school students, particularly those at Islamic boarding schools in Ciamis Regency, toward polarization, particularly in national and local political developments such as the presidential and regional elections, tend to be flat, meaning they follow developments, even if affiliation with a group is relatively homogeneous. Therefore, understanding the development of political dynamics among Islamic boarding school students is still needed to increase their political participation.
Co-Authors Agus Nurulsyam Yudi Rusfiana