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All Journal Jurnal Ilmiah Multidisiplin Indonesia
Nindya Adhisty
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Agriculture, Biological Sciences & Forestry Computer Science & IT Earth & Planetary Sciences Engineering Physics

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The Effectiveness of Public Service Centers in Medan City, North Sumatra Province Nindya Adhisty
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 4 No. 7 (2025): Jurnal Ilmiah Multidisplin Indonesia (JIM-ID), August 2025
Publisher : Sean Institute

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This study examines the effectiveness of the Public Service Mall (MPP) in Medan City, North Sumatra Province, focusing on its ability to provide efficient and accessible public services. This study employed qualitative methods with data collection techniques including direct observation, interviews, and document analysis. The data analysis technique employed was thematic analysis. This method was used to evaluate the extent to which the MPP has achieved its objectives and identify factors that hinder its effectiveness, as well as to explore strategies to improve the efficiency of services provided at the Medan City MPP. The results of this study indicate that the implementation of the Medan City MPP has, in principle, demonstrated a concept for achieving its objectives, particularly in the aspect of providing public services under one roof that facilitates public access to various services. However, overall effectiveness remains low. This is indicated by the gap between the formulated objectives and actual results in the field. Several indicators, such as service speed, procedural consistency, and integration between agencies, still require significant improvement.
(Analysis of Government Response to Natural Disaster Management in Sumatra: A Case Study on Response Delays, Interagency Coordination, and Institutional Capacity) Dedeh Maryani; Nindya Adhisty; Sutan Riska Tuanku Kerajaan; Subhandhy, Subhandhy; Muhammad Iqbal Sarabayan Pazka
Jurnal Ilmiah Multidisiplin Indonesia (JIM-ID) Vol. 4 No. 12 (2025): Jim-id, December 2025
Publisher : Sean Institute

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This study employed a qualitative research method, focusing on a case study of the recent flood disasters in Sumatra that occurred over the past two weeks. The research aims to evaluate the government’s response to these disasters through the lens of Mazmanian and Sabatier’s policy implementation theory, which emphasizes three primary determinants of policy implementation success: problem tractability, the ability of policy decisions to structure implementation, and non-statutory variables, including local context, organizational culture, and political support.The findings indicate that delayed initial responses, fragmented coordination among government agencies and technical institutions, and limited institutional capacity significantly undermined the effectiveness of flood management. Furthermore, although existing policy frameworks have been formalized, they remain insufficiently adaptive and do not provide adequate operational mechanisms to address the complex and dynamic nature of disaster events. These shortcomings have contributed to heightened public dissatisfaction and demands from communities struggling for survival. This study is expected to provide academic insights and constructive guidance for the government in enhancing policy implementation for disaster management, particularly in the context of the ongoing floods in Sumatra
Co-Authors Dedeh Maryani Muhammad Iqbal Sarabayan Pazka Subhandhy, Subhandhy Sutan Riska Tuanku Kerajaan