Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal Jurnal Riset Multidisiplin Edukasi
Nela Vernanda
Unknown Affiliation
Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Influence of Service Quality on Word of Mouth Through Patient Satisfaction and Trust as Mediating Variables at Balad Medical Center Clinic, Pariaman Nela Vernanda; Yunia Wardi
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 8 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Agustus 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i8.815

Abstract

This study aims to analyze the influence of service quality on WOM through satisfaction and trust at Balad Medical Center Clinic. The research method used was descriptive quantitative, with a sample of 200 patients. The analysis used PLS-SEM analysis with Smart-PLS 4.0. The results showed service quality, patient satisfaction, and trust significantly influenced WOM. Service quality significantly influenced patient satisfaction and trust. Patient satisfaction and trust mediated the relationship between service quality and WOM. Balad Clinic needs to improve service quality to increase patient satisfaction and trust, thus creating positive WOM. Therefore, the study results are expected to enrich the literature and provide practical recommendations for clinic in improving service quality, satisfaction, trust, and WOM.
Co-Authors Yunia Wardi