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All Journal Jurnal Manajemen Kesehatan Indonesia
Artanti Nisman, Wenny
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Decision Sciences, Operations Research & Management Health Professions

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RELATIONSHIP BETWEEN COMMUNICATION OF NURSES AND PATIENTS’ SATISFACTION WITH MECHANICAL VENTILATORS IN THE ICU Nancy, Marsha Yoke; Artanti Nisman, Wenny; Setiyarini, Sri Setiyarini
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 2 (2025): Agustus 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.2.2025.191-200

Abstract

Communication between nurses and patients is one of the keys to the success of health services in hospitals. Patients who are treated in the ICU and using mechanical ventilators need to communicate with nurses and other health workers. However, they have difficulties in communication, which can have an impact on their satisfaction. To find out the relationship between communication of nurses and satisfaction of patients with ventilators in the ICU. This was a quantitative research with a cross-sectional design. The sampling technique used was consecutive sampling with forty three patient respondents who had been discharged from the ICU. The research used patient satisfaction and Nurse Quality of Communication with Patient (NQCPQ) questionnaires as the instruments. The data in this research was analyzed by using pearson correlation. According to the assessment, communication of nurse in the ICU was in the good category by 81.4%, while satisfaction of patient satisfaction with the nursing services in the ICU was in the satisfied category by 55.8%. In addition, based on the results of the Pearson analysis, p-value was 0.013 and (r) was 0.378. There was a positive relationship between communication of nurses and patients with mechanical ventilators in the ICU.
Co-Authors Nancy, Marsha Yoke Setiyarini, Sri Setiyarini