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All Journal Jurnal Litbang Polri
Himawan, Agung -
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Law, Crime, Criminology & Criminal Justice Social Sciences

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Inovasi Pelayanan Publik SIM Cak Bhabin terhadap Mutu Layanan dan Kepercayaan Masyarakat: Innovation of Public Service SIM Cak Bhabin towards Service Quality and Public Trust   Himawan, Agung -
Jurnal Litbang Polri Vol 28 No 1 (2025): JURNAL LITBANG POLRI
Publisher : Pusat Penelitian dan Pengembangan Polri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46976/litbangpolri.v28i1.300

Abstract

The aim of this research is to describe the efforts of the Surabaya Police in improving the quality of public services and building public trust through the SIM Cak Bhabin Polrestabes Surabaya innovation. This study employs a qualitative method with a descriptive approach. The research uses innovation indicators outlined in the Regulation of the Minister for Empowerment of State Apparatus and Bureaucratic Reform of the Republic of Indonesia Number 15 of 2015. Additionally, it applies indicators of consistency in maintaining services and products as proposed by Anggarsari (2022) and factors that contribute to public trust as identified by Mas'oed (2014). Data were collected through interviews, observations, documentation, and literature studies. The data analysis followed an interactive approach, consisting of data collection, data condensation, data presentation, and conclusion drawing. The findings indicate that the SIM Cak Bhabin Polrestabes Surabaya innovation program has been successfully implemented, aligning with the objectives of providing excellent public services. It has also contributed to increasing public trust and keeping up with technological advancements in the digital era. It is hoped that the SIM Cak Bhabin Polrestabes Surabaya innovation program will continue to operate consistently and sustainably with strong support from stakeholders.
Kepemimpinan Transformasional, Humanistik dan Menghargai bagi Lulusan Sekolah Inspektur Polisi (SIP), terhadap Generasi Milenial dan Generasi Z Himawan, Agung -
Jurnal Litbang Polri Vol 27 No 2 (2024): JURNAL LITBANG POLRI
Publisher : Pusat Penelitian dan Pengembangan Polri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46976/litbangpolri.v27i2.242

Abstract

The aim of this research is to explore strategies for leading personnel from the millennial generation and generation Z so that they become leaders who are transformative, humanistic and love their members. This research method uses a type of article review writing, where primary data and secondary data are obtained from books, journal articles and on-line articles. The research results show that (1) indicators of transformational leadership style in Police Inspector School graduates as agents of change can be seen from the ability to provide motivation, inspiration, foster member innovation, provide intellectual stimulation, clarify the roles of personnel, build solid team work and has charisma, especially towards the millennial generation and generation Z; (2) The impact of transformational leadership that is humanistic and respectful will be able to reduce negative behavior that tends to be indifferent, want to be appreciated and lazy and realize their creative and innovative self-actualization, especially completing tasks through new methods and using digital technology. The conclusion that can be obtained is that the transformational, humanist and respectful leadership style is very suitable to be applied to the millennial and generation Z groups and it is hoped that this writing will be useful as a reference for graduates of the Police Inspector School (SIP).
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