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All Journal JAMBIS : Jurnal Administrasi Bisnis
Heriyanto, Yayak
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Analisis Pengendalian Kualitas (Quality Control) Dalam Meningkatkan Produk Pupuk Organik (Komposter) Dan Daur Ulang Di Wilayah Sunter jaya Ja, Yohanes Jogo; Heriyanto, Yayak
JAMBIS : Jurnal Administrasi Bisnis Vol. 5 No. 3: Juni 2025
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v5i3.5200

Abstract

This study aims to analyze quality control in improving organic fertilizer (composters) and recycling products in the Sunter Jaya area. In this study, quantitative and primary data sources were used with questionnaires. The population in this study is all people involved in the production process. The analysis method used in this research is Statistical Quality Control (SQC). The results of the study show that in the production process of organic fertilizer (composters) and recycling in the Sunter Jaya area, the average product defect rate is 1%, with the highest defect rate being in ineffective solid products at 5%. In this study, other defects such as odor and contamination had a percentage of 0%, which means that the production results were in the good category.
Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kualitas Pelanggan (Study Kasus PT Mirakuru Abadi Sejahtera Jakarta Utara) Sari, Hernanda; Heriyanto, Yayak
JAMBIS : Jurnal Administrasi Bisnis Vol. 3 No. 6: Desember 2023
Publisher : JAMBIS : Jurnal Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/jambis.v3i6.3705

Abstract

This One of the most crucial elements within an organization is its service excellence in an organization or company is key to its success inconfronting the challenges and threats that may impede its future growth. PT. Mirakuru Abadi Sejahtera markets its mocha ice cream products through an electronic or online network. Miwaku Mochi Ice Cream Indonesia ensures product quality by using high-quality ingredients and employing modern technology to craft mocha ice cream with a smooth texture and delightful flavor. This research aims to analyze the influence of product quality and service quality on customer satisfaction at PT.Mirakuru Abadi Sejahtera in North Jakarta. The research employs a quantitative descriptive approach, and primary data is collected through questionnaire distribution to customers. Primary data analysis utilizes statistical analysis with SPSS version 25. The research findings demonstrate that Product Quality significantly affects Customer Satisfaction by 67.8%, whereas Service Quality significantly influences Customer Satisfaction by 77.8%. Simultaneously, both Product Quality and Service Quality significantly impact Customer Satisfaction at 79.7%, with the remaining 20.3% influenced by other unaccounted factors.
Co-Authors Ja, Yohanes Jogo Sari, Hernanda