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All Journal Jurnal Riset Ilmiah
An’Nur, M.Yusuf Kahfi
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Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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KUALITAS PELAYANAN  WAJIB LAPOR PADA BALAI PEMASYARAKATAN KELAS II AMUNTAI  KABUPATEN HULU SUNGAI UTARA Budiman, Arif; An’Nur, M.Yusuf Kahfi
SINERGI : Jurnal Riset Ilmiah Vol. 2 No. 8 (2025): SINERGI : Jurnal Riset Ilmiah, Agustus 2025
Publisher : Lembaga Pendidikan dan Penelitian Manggala Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62335/sinergi.v2i8.1675

Abstract

This study aims to analyze the quality of mandatory reporting services at the Class II Amuntai Correctional Center and to identify the supporting and inhibiting factors affecting its effectiveness. The research is motivated by the strategic role of correctional centers in the social reintegration process and the importance of humane and professional services. This descriptive qualitative research employed in-depth interviews and direct observation involving correctional officers and clients. The findings reveal that service quality is relatively good, especially in terms of staff professionalism, friendliness, and access to information. However, challenges such as limited human resources, inadequate infrastructure, and suboptimal waiting times remain. In conclusion, despite structural limitations, service quality is maintained due to the competence and work ethics of the officers. These findings are crucial as a basis for policy-making to improve correctional service quality in the future.
Co-Authors Arif Budiman