Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal IJABAH: Indonesian Journal of Sharia Economics Business and Halal Studies
Imaniyah, Nidaan Farhanin
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Strategi Bank Muamalat Cabang Jember Dalam Meningkatkan Kualitas Pelayanan Dan Kepuasan Nasabah Imaniyah, Nidaan Farhanin
IJABAH Vol. 2 No. 2 (2024): IJABAH
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ijabah.v2i2.768

Abstract

This research aims to explore the strategy of Bank Muamalat Jember Branch in improving service quality and customer satisfaction. The research method used in this research is a qualitative descriptive approach with the data collection methods used are observation, interviews and documentation. The research results based on interviews stated that the strategies carried out by Bank Muamalat Jember Branch in improving service quality were in applying SERVQUAL (service quality), namely tangible, reliability, responsiveness, assurance and empathy; and strategies for increasing customer satisfaction by Bank Muamalat Jember Branch implementing customer measurement methods, namely a suggestion complaint system and customer satisfaction surveys.
Co-Authors