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Ribut Wahyu Eriyanti
Universitas Muhammadiyah Malang, Malang, Jawa Timur
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Nursing Public Health Social Sciences Veterinary Other

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Development of a Service Excellence Model for Customer Satisfaction in Schools Pamuji Raharjo; Ribut Wahyu Eriyanti; Hari Sunaryo
Electronic Journal of Education, Social Economics and Technology Vol 6, No 1 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i1.742

Abstract

In the current era of globalization, customer satisfaction is one of the key benchmarks for assessing the quality of services in various sectors, including education. The development of a Service Excellence model aimed at enhancing customer satisfaction in schools is crucial to achieving educational quality. This model not only focuses on the service aspect but also encompasses improvements in teaching quality and parental involvement in the educational process. Therefore, the implementation of this model is expected to create a better learning environment and encourage collaboration among all stakeholders to achieve optimal educational goals. The application of this model also provides schools with the opportunity to adapt to the needs and expectations of students and parents, resulting in a more relevant and fulfilling educational experience. Consequently, collaboration between schools, students, and parents becomes a vital factor in creating an innovative and responsive learning atmosphere. By integrating technology into education and supporting efficient communication, schools can build a more engaging and suitable learning experience for students. Innovation in curriculum and teaching methods can also enhance student creativity, preparing them to face future challenges with better skills and a deeper understanding of a constantly changing world. Ongoing evaluation should not be overlooked, as it allows schools to adjust their strategies and ensure that every student receives the support they need to reach their full potential.
Implementation of the use of Google Form media as an Instrument of Learning Evaluation in Arabic Writing Skills: A Case Study in Madrasah Aliyah Terpadu Al Hidayah Sumenep Zufrufin Saputro; Ribut Wahyu Eriyanti; Hari Sunaryo
Electronic Journal of Education, Social Economics and Technology Vol 6, No 1 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i1.713

Abstract

This research was conducted to explore the use of Google Form in assessing Arabic writing skills. This qualitative study was carried out at MA Terpadu Al Hidayah Sumenep, with tenth-grade students in the 2024/2025 academic year as subjects. The research findings revealed that utilizing Google Form for evaluating Arabic language learning, particularly in the aspect of writing skills (maharah kitabah), offers significant advantages. The primary benefits include making it easier for teachers to grade assignments, while also saving time and effort. Furthermore, the use of Google Form successfully boosted students' motivation and enthusiasm in completing evaluation tasks. Beyond that, the implementation of this technology also supports efforts to reduce paper consumption, reflecting a commitment to environmental concerns. Although some challenges were encountered, such as errors in form submission, these were viewed as opportunities for students to continue developing their writing abilities.
Improving Teachers' Digital Literacy at SMP Islam Al-Atrawiyah Ganding Through Human Resource Development Training Isma’il Isma’il; Ribut Wahyu Eriyanti; Hari Sunaryo
Electronic Journal of Education, Social Economics and Technology Vol 6, No 1 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i1.721

Abstract

The current state of teacher literacy in Indonesia continues to face various challenges, ranging from limited conceptual understanding of literacy as a multidimensional construct to constraints in applying digital literacy in the learning process. Many teachers still interpret literacy narrowly as the ability to read and write, without linking it to critical thinking skills, reflective capacity, and proficiency in information technology-competencies that are essential in the 21st-century educational ecosystem. At SMP Islam Al-Atrawiyah Ganding, this issue has become a major focus in efforts to improve the quality of education based on Islamic values that are responsive to technological advancement. This study aims to enhance teacher literacy by strengthening their understanding of literacy in a comprehensive and contextual manner. The literacy in question includes pedagogical literacy, digital literacy, and values-based literacy (ethics and Islamic spirituality), all of which are integrated into teaching practices. The study employs a qualitative descriptive approach using participatory observation, in-depth interviews, and document analysis. Findings show that a deep conceptual understanding of literacy forms a crucial foundation for developing innovative and relevant teaching strategies. Teacher training that emphasizes the conceptual dimensions of literacy can improve reflective awareness, ICT skills, and commitment to educational transformation. This article recommends the formulation of school policies that focus on the continuous and collaborative strengthening of teacher literacy as a key to fostering an inclusive, critical, and transformative learning environment in the digital era.
Co-Authors Hari Sunaryo Isma’il Isma’il Pamuji Raharjo Zufrufin Saputro