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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka)
Nina Fapari Arif
Universitas Pembangunan Nasional Veteran Yogyakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Gaya Kepemimpinan Dan Motivasi Kerja Terhadap Kinerja Pegawai Dengan Learning Organization Sebagai Variabel Mediasi (Studi Pada Sma Negeri Sekecamatan Tanjung Selor) Zarra Noor Jannah; Nina Fapari Arif; Ake Wihadanto
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 6 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/t3979r71

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan dan motivasi kerja terhadap kinerja pegawai dengan learning organization sebagai variabel mediasi pada SMA Negeri Sekecamatan Tanjung Selor. Latar belakang penelitian didasarkan pada terjadinya pergantian kepala sekolah dalam beberapa tahun terakhir yang berdampak pada perubahan gaya kepemimpinan, motivasi kerja, serta belum optimalnya budaya organisasi pembelajar, sehingga memengaruhi capaian kinerja pegawai. Penelitian menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian berjumlah 77 Aparatur Sipil Negara (ASN) yang terdiri atas guru dan tenaga kependidikan pada SMA Negeri Sekecamatan Tanjung Selor, sekaligus dijadikan sampel penelitian menggunakan teknik sampling jenuh. Pengumpulan data dilakukan melalui penyebaran kuesioner, sedangkan analisis data menggunakan Partial Least Squares-Structural Equation Modeling (PLS-SEM) dengan bantuan perangkat lunak SmartPLS 3. Hasil penelitian menunjukkan bahwa gaya kepemimpinan dan motivasi kerja tidak berpengaruh signifikan secara langsung terhadap kinerja pegawai. Sebaliknya, gaya kepemimpinan dan motivasi kerja berpengaruh positif dan signifikan terhadap learning organization, serta learning organization berpengaruh positif dan signifikan terhadap kinerja pegawai. Selain itu, learning organization terbukti mampu memediasi secara penuh hubungan antara gaya kepemimpinan dan motivasi kerja terhadap kinerja pegawai. Temuan ini menunjukkan bahwa peningkatan kinerja pegawai lebih efektif dilakukan melalui penguatan budaya organisasi pembelajar yang didukung oleh kepemimpinan yang efektif dan motivasi kerja yang tinggi. Penelitian ini memberikan implikasi praktis bagi pengelolaan sumber daya manusia di lingkungan sekolah dalam membangun budaya belajar berkelanjutan untuk meningkatkan kualitas kinerja pegawai.
PENERAPAN MODEL DELONE & MCLEAN UNTUK MENGUKUR KEBERHASILAN LAYANAN PENGADUAN APLIKASI PLN MOBILE PADA PT.PLN (PERSERO) CABANG LUWUK Junaptha Adrianto Subito; Nina Fapari Arif; Andi Harmoko Arifin
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 1 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i1.3769

Abstract

Introduction: This study measures the success rate of customer complaint services using the PLN Mobile application at PT. PLN (Persero) Luwuk Branch Office by applying the Delone and McLean (2003) model. The model examines the influence of System Quality, Information Quality, Service Quality, and Ease of Use on User Intention and Satisfaction, and their contributions to net benefits.Methods: A quantitative explanatory approach was used, based on a survey of 120 respondents who used the complaint feature. Data analysis was performed using Structural Equation Modeling (SEM) with a Partial Least Squares (PLS) approach in SmartPLS.Results: Of the eleven hypotheses tested, five were significant: System Quality had a positive effect on both User Intention and User Satisfaction; Ease of Use had a positive effect on User Satisfaction; and both User Intention and User Satisfaction had a positive effect on Net Benefit. On the other hand, six relationships were not significant: the influence of Service Quality and Information Quality on Intention to Use and User Satisfaction, as well as the effect of Ease of Use on User Intention and user satisfaction. This research contributes practical implications for improving applications and enriching theories regarding the adaptation of information system success models in the realm of digital public services. Keywords: Complaint Service, Delone and McLean’s Model, Information System Success, PLN Mobile, User Satisfaction
The Role of Green Marketing Orientation and Brand Social Responsibility in Enhancing Consumers’ Intention to Purchase Environmentally Friendly Products Risna Yulianti; Nina Fapari Arif
Jurnal Ilmiah Bisnis dan Ekonomi Asia Vol 20 No 2 (2026): Jurnal Ilmiah Bisnis dan Ekonomi Asia
Publisher : Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jibeka.v20i2.2414

Abstract

The primary objective of this study is to investigate the impact of Green Marketing Orientation (GMO) on Green Purchase Intention (GPI) and to assess the mediating roles of Brand Social Responsibility (BSR) and Green Customer Loyalty (GCL) in shaping consumers’ intentions to purchase environmentally friendly products. The research involved 207 respondents aged 17 years and older who had previously purchased eco-friendly products. Participants were selected using a non-probability purposive sampling technique. Data were collected through structured questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS version 3.0. These findings underscore the importance of not only adopting green marketing strategies but also consistently implementing them through effective social responsibility programs, thereby fostering loyal, environmentally conscious customers. However, this study acknowledges certain limitations, particularly its focus on a single industry sector, which restricts the generalizability of the results. Therefore, future research is recommended to expand the respondent scope across diverse sectors and utilize a longitudinal approach to gain a deeper and more comprehensive understanding of the long-term effects of green marketing orientation on consumer behavior.
Co-Authors Ake Wihadanto Andi Harmoko Arifin Junaptha Adrianto Subito Risna Yulianti Zarra Noor Jannah