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Peran Komunikasi Organisasi Bagi Pimpinan Menengah di The Highland Park Resort & Hotel Bogor Nadya Annisa Putri
Da'watuna: Journal of Communication and Islamic Broadcasting Vol. 5 No. 5 (2025): Da'watuna: Journal of Communication and Islamic Broadcasting
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/dawatuna.v5i5.9590

Abstract

This research analyzes the role and communication styles of middle managers at The Highland Park Resort & Hotel Bogor in managing organizational communication and employee development. Using a qualitative approach with in-depth interviews, observation, and documentation studies, it was found that managers effectively fulfill roles as a mentors, information controllers, external input seekers, and inter-departmental liaisons, while actively avoiding isolation. Regarding communication styles, they combine a responsive and equal approaches, structured communication, dynamic target achievement, and open to team ideas, and rarely use a controlling or avoiding styles. This dynamic and integrated combination of roles and styles enables managers to build strong relationships, manage team dynamics, and create a productive work environment. These findings affirm the importance of adaptive leadership communication for operational efficiency at The Highland Park Resort & Hotel Bogor.