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All Journal Ilmu dan Budaya Communicology: Jurnal Ilmu Komunikasi Coverage: Journal of Strategic Communication Publish : Basic and Applied Research Publication on Communications
Kartika, Risma
Faculty Of Communication Universitas Pancasila
Arts Humanities Languange, Linguistic, Communication & Media Social Sciences Other

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PENERAPAN PROGRAM EMPLOYEE RELATIONS DALAM MENINGKATKAN MOTIVASI KERJA KARYAWAN DI PT. PLN (PERSERO) PUSLITBANG Risma Kartika; Arwidia Anindito
Communicology: Jurnal Ilmu Komunikasi Vol 5 No 2 (2017): Communicology: Jurnal Ilmu Komunikasi, Volume 5 No 2 Desember 2017
Publisher : DIII Prodi Humas Fakultas Ilmu Sosial Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/communicology.062.01

Abstract

Building on the success of a company requires a good Implementation of the program so that the external and internal public can continue to be faithful and loyal. Implementation of the program provide motivation for employees is one of the important role that can produce maximum performance of the employees so that led to the attainment of the objectives of a company. Employees are assets in the company so that communication with them is an important thing to do. Communication needs to be woven and well managed because communication can be directed to achieve the desired goals of the company. In order to improve moral can not be separated from the responsibility of the company to carry out goal-directed communication motivate employees. Communicate to motivate can be realized in the form of employee relations activities. PT PLN (Persero) PUSLITBANG as one branch of a foreign policy that is engaged in services that have public relations (PR), activities related to developing relationships with employee relations are handled by the part. Used literature review includes a number of concepts concerning the application of employee relations, and employee motivation. This study used qualitative methods. This is a descriptive-qualitatif study. Based on the findings, PR PT PLN (Persero) PUSLITBANG not apply four overall implementation proces. But employee relations activities have been very well built. It can be seen from the many programs that have been conceived and developed by internal parties, so as to support employee motivation which can produce a productivity.
HUBUNGAN PENGGUNAAN EMOTICON PADA BLACKBERRY MESSENGER DENGAN EFEKTIFITAS KOMUNIKASI ANTAR PRIBADI (Studi Pada Remaja Usia Menengah Kelurahan Tanah Baru Bogor) Risma Kartika; Nety Irianni
Jurnal Ilmu dan Budaya Vol 41, No 58 (2018): Vol. 41, No 58 (2018)
Publisher : Universitas Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (435.007 KB) | DOI: 10.47313/jib.v41i58.448

Abstract

Development of information and communication technology very rapidly at this time to make, the more easy to communicate. Both orally and in writing, in oral communication one can determine the expression of the other person directly. Whereas in textual communications tend to be rigid, because it is not visible facial expressions that represent a person’a emotionc whilecommunicating. There are ways to reduce the stiffness in communication via text by using emoticons to facilitate users in effectiveness (improving quality) interpersonal communication using blackberry messenger emoticons through a more diverse to be able express my self, give and get the true meaning without having to meet. This study uses a positivist paradigm. This study uses a quantitative approach. Kind of research is explanative. The number of respondents in this study were 301 respondents based on those calculations slovin. Using a stratified sampling technique of middle age population as a teenager in 1205. Based kuisioner disseminated, the data can be found in the relationship (sig 0,011) between the level of effectiveness of the use of emoticons in interpersonal communications. Great relationship is 0,146. Thus it can be said that the use of emoticons to rate the effectiveness of interpersonal communication has a significant relationship and the direction of the positive.
Lima Kualitas Sikap Komunikasi Antar Pribadi oleh Unit Customer Complaint Handling PT BNI Life Insurance Nanda Paramithasari; Risma Kartika
CoverAge: Journal of Strategic Communication Vol 8 No 1 (2017)
Publisher : Fakultas Ilmu Komunikasi Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (467.077 KB)

Abstract

Each service provider company is now competing to provide the best service to every customer. As one example that is in PT BNI Life Insurance. PT BNI Life Insurance is one of the subsidiaries of Bank BNI engaged in Life Insurance. In order to provide the best service each employee is required to be able to do interpersonal communication well to customers. This is of particular concern in the customer complaint handling Unit, where the unit faces daily complaints from customers. Customers faced by customer complaint handling units have different characters. Given the different character of customer skill in interpersonal communication, customer complaint handling unit is highly considered and must be run effectively and in harmony with what is understood by the customer. The methodology used is qualitative with postpositivist paradigm. The concept used in this research is the concept of interpersonal communication, customer relationship management, service, and customers. The findings of this research, interpersonal communication conducted by customer complaint handling unit at PT BNI Life Insurance is effective because it has implemented five quality attitudes considered, namely openness, empathy, supportive attitude, positive attitude, and equality.
Pengungkapan Diri Jendela Johari Remaja Akhir Penggemar K-pop di Twitter Afmita Natasyapanca Rantau; Risma Kartika
Publish: Basic and Applied Research Publication on Communications Vol 3 No 1 (2024)
Publisher : Fakultas Ilmu Komunikasi Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/publish.v3i1.6575

Abstract

Seiring perkembangan teknologi informasi, media sosial bukan sebagai wadah untuk memperoleh informasi saja, melainkan sebagai ruang untuk melakukan pengungkapan diri. Salah satunya media sosial Twitter yang digunakan oleh remaja akhir penggemar K-pop untuk mengungkapkan diri mereka. Adanya anggapan negatif yang didapat dari penggemar K-pop membuat mereka merasa khawatir ketika ingin menunjukkan minat mereka terhadap K-pop. Penelitian ini bertujuan untuk mengetahui bagaimana pengungkapan diri yang dilakukan remaja akhir penggemar K-pop di Twitter jika ditinjau melalui teori Johari Window. Konsep yang digunakan adalah pengungkapan diri, remaja akhir, penggemar K-pop, dan Twitter. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan unit analisisnya adalah remaja akhir penggemar K-pop yang melakukan pengungkapan diri pada Twitter. Teknik pengumpulan data dilakukan melalui wawancara mendalam dan dokumentasi berupa tangkapan layar dari akun Twitter partisipan. Hasil penelitian menunjukkan bentuk pengungkapan diri yang dilakukan remaja akhir penggemar K-pop masuk ke dalam Jendela Johari yang memiliki daerah terbuka (open self) lebih besar dibandingkan dengan ketiga daerah lainnya. Walaupun terdapat daerah tersembunyi (hidden self) masih ditutupi yaitu mengenai identitas aslinya. Namun, ketiga informan sudah terbuka dalam mengungkapkan diri sebagai penggemar K-pop di Twitter dibandingkan dengan media sosial lainnya karena Twitter menjadi media yang nyaman dan aman untuk mengungkapkan diri mereka sebebas mungkin.
Co-Authors Afmita Natasyapanca Rantau Arwidia Anindito Nanda Paramithasari Nety Irianni