Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi
Muhamad Adito Pratama
Unknown Affiliation
Computer Science & IT

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
RANCANG BANGUN APLIKASI HELP DESK BERBASIS WEB DI PT TRI STAR SURYA GEMILANG PURWOKERTO MENGGUNAKAN METODE DESIGN THINKING Ni'am, Zuhrul Wafa; Muhamad Adito Pratama; M. Noviarsyah Dasaprawira
METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi Vol. 11 No. 2 (2025): Volume 11 Nomor 2 Tahun 2025
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/mtk.v11i2.4477

Abstract

This research aims to design and develop a web-based Help Desk application at PT Tristar Surya Gemilang Purwokerto using the Design Thinking method. The application is designed to enhance efficiency and transparency in managing complaints and expedite problem resolution through an integrated system. The research follows four main stages: Empathize, Define, Prototype, and Testing, focusing on user needs to create an effective solution. The results of the Blackbox Testing show that the application successfully meets the expected functionality for both admins and users, with features that align with user requirements. The developed system is expected to improve the IT team's performance in handling complaints and technical issues within the company.
RANCANG BANGUN APLIKASI HELP DESK BERBASIS WEB DI PT TRI STAR SURYA GEMILANG PURWOKERTO MENGGUNAKAN METODE DESIGN THINKING Zuhrul Wafa; Muhamad Adito Pratama; M. Noviarsyah Dasaprawira
METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi Vol. 11 No. 2 (2025): Volume 11 Nomor 2 Tahun 2025
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to design and develop a web-based Help Desk application at PT Tristar Surya Gemilang Purwokerto using the Design Thinking method. The application is developed to improve efficiency and transparency in managing complaints, while accelerating problem resolution through an integrated system. The research follows four main stages: Empathize, Define, Prototype, and Testing, with a focus on addressing user needs to develop an effective solution. The results of Blackbox Testing show that the application meets the expected functionality for both admins and users, with features aligned with actual user needs. Key features tested include a secure login page, clear ticket data display, and an informative dashboard and reporting system. Figures 3 to 7 in the results show an intuitive user interface that ensures an efficient workflow. The system is expected to enhance the IT team’s performance in handling complaints and technical issues more efficiently, reduce communication errors between departments, and speed up problem resolution. The implementation of this system aims to improve productivity, operational effectiveness, and user satisfaction through better-managed complaint handling.
Co-Authors M. Noviarsyah Dasaprawira Ni'am, Zuhrul Wafa Zuhrul Wafa