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All Journal Jurnal Kesehatan
Nimasayu Ezra Puspa, Diajeng
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Health Professions Nursing Public Health

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Hubungan antara Persepsi dan Kepuasan Pasien Jaminan Kesehatan Nasional (JKN) terhadap Kualitas Pelayanan Di Rumah Sakit Tri Astuti Wahyuningsih, Nor; Nimasayu Ezra Puspa, Diajeng; Budi Wibowo, Daniel
Jurnal Kesehatan Vol 14 No 1 (2025): JURNAL KESEHATAN
Publisher : STIKES Ngesti Waluyo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46815/jk.v14i1.385

Abstract

Patients coming to the hospital expect satisfactory and quality service. If the patient’s perceived service does not match their expectations, they might choose another hospital. The study aims to analyse the correlation between perception and patient satisfaction towards service quality. The study used a quantitative research method with an analytic and cross-sectional approach. The population was all outpatient JKN patients at a private hospital in Semarang, who visited the hospital in June 2024. The average daily visit was 468 patients, and the sample size was 215 respondents, taken by simple random sampling. The results showed a significant, favourable correlation between JKN patients’ perceptions and satisfaction with service quality. The better the patient’s perception of the service quality, the higher the level of patient satisfaction. The conclusion is that there is a very strong correlation between the perceptions of service quality and satisfaction. The implication is that there is a need to maintain and improve the service quality in hospitals.
Co-Authors Budi Wibowo, Daniel Tri Astuti Wahyuningsih, Nor