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Frida A. Ramadhanty
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Humanities Education Social Sciences

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Gen-Z Perception towards Employee Satisfaction Amidst Digitalization Era in Jakarta, Indonesia Theofilus Calvin P. Santosa; Ronan W. Adrianto; Frida A. Ramadhanty; Rizki P. Pambudhi
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 4 No. 6: Oktober 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v4i6.12280

Abstract

Purpose: The purpose of this study is to examine how Gen-Z employees perceive the impact of workplace digitalization on their communication, collaboration, productivity, and overall employee satisfaction. Design/Methodology/Approach: A qualitative research approach was employed, involving semi-structured interviews with 16 Generation Z employees in Jakarta from diverse sectors. Data were analyzed using a coding framework to identify themes related to digitalization and employee satisfaction. Findings: The findings highlight the dual-edged nature of digitalization, emphasizing the need for organizations to thoughtfully integrate digital solutions that align with the unique preferences and expectations of Generation Z. Practical Implications: This research offers practical insights for businesses seeking to engage this generation, showcasing the importance of balancing technological advancements with human- centric workplace policies to sustain satisfaction and productivity in the digital era. Originality/Value: The study offers a fresh perspective on how digitalization influences employee satisfaction among Generation Z in Jakarta, highlighting its dual impact through a qualitative lens.
Co-Authors Rizki P. Pambudhi Ronan W. Adrianto Theofilus Calvin P. Santosa