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Purba, David Pratama
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Humanities Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Integrated Public Service Analysis of South Bengkulu Police Station Purba, David Pratama
Advances In Social Humanities Research Vol. 2 No. 5 (2024): Advances in Social Humanities Research
Publisher : Sahabat Publikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/adv.v2i5.235

Abstract

In the digital age, technological advancements have led to the widespread use of information systems and technology (IS/IT) to enhance public services. Implementing e-government has become crucial in supporting good governance, particularly in Government-to-Employee (G2E) and Government-to-Citizen (G2C). This study focuses on the South Bengkulu Police Station's Information System/Information Tech utilization to improve public service delivery. Through an analysis of the station's public service processes using SWOT and PEST analysis, this research aims to identify existing efforts in service development. It also aims to propose a concept for integrated public services. The findings of this analysis offer insights into optimizing police performance, benefiting the general public and internal stakeholders. However, certain limitations are acknowledged, including the lack of in-depth analysis of public service system performance and the creation of integrated service design concepts.
Optimization Of Digital Leadership To Strengthen Order Maintenance Performance So That Increase Public Trust Purba, David Pratama
Advances In Social Humanities Research Vol. 2 No. 4 (2024): Advances in Social Humanities Research
Publisher : Sahabat Publikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/adv.v2i4.226

Abstract

This study investigates the enhancement of digital leadership to bolster order maintenance performance and elevate public trust in the Central Jakarta Metro Police following Law Number 2 of 2002 regarding the National Police. Public trust is crucial for effective order maintenance, particularly in the digital disruption era. The study addresses three key aspects: (1) How digital leadership inspires others, (2) How technology is utilized in digital leadership, and (3) How collaboration is fostered through digital leadership. By fostering digital leadership that inspires others, leverages technology, and promotes collaboration, the aim is to ensure stable order maintenance performance. The theoretical framework encompasses digital leadership, inspiration theory, technology utilization, collaboration, digitalization, communication, innovation, and trust concepts. Employing a descriptive qualitative approach, data collection techniques include observation, interviews, questionnaires, and document review. Analysis techniques such as SWOT, EFAS, IFAS, AHP, SFAS, and risk management are employed. Findings reveal suboptimal implementation of digital leadership at the Central Jakarta Metro Police. Factors influencing optimization include the inspiration of others, technology usage, and collaboration. Recommendations include strategic steps in digital leadership, spanning short-term, medium-term, and long-term measures to bolster public trust.
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